group
Category
Specialists (Clinical and Non-Clinical)
business
Department
Communication PBX
date_range
Schedule
Full Time
schedule
Shift
Day
timer
Hours
8 Hour Shift
place
Location
Rancho Mirage, CA 92270
info
Job #
R0253475
  • Job Objective: A brief overview of the position.
    • Supports basic phones, fax and the voice applications and devices of Eisenhower Health as first level technical support responsible for moves, adds, changes and troubleshooting.
  • Reports to
    • Director, Information Technology Services 
  • Supervises
    • N/A
  • Ages of Patients
    • N/A
  • Blood Borne Pathogens
    • Minimal/ No potential
  • Qualifications
    • Education
      • Required: High School diploma
      • Preferred: Associates degree in computer science or computer technology
    • Licensure/Certification
      • Required: Cisco Certified Network Administrator (CCNA) – must be current certification
      • Preferred: Cisco Certified Network Administrator – Voice – current
      • Current driver’s license and car insurance
    • Experience
      • Required: 3+ years of experience maintaining Cisco networks in an enterprise environment
      • Preferred: 1+ years of experience supporting Cisco Unified Communications Manager (CUCM) v12.x, 1+ years of experience supporting Cisco Unity Connection (CUC) or other VOIP telephony system
  • Essential Responsibilities
    • Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
    • Checks work queues often and updates and closes support request daily.
    • Regularly (usually weekly), communicates the status of any service request or project.
    • May participate in on-call, weekend, and after-hours support for voice environment.
    • Configure, deploy, and update Cisco IP based endpoints.
    • Notifies voice engineers of any customer service issues.
    • Handles moves, adds, and changes related to the UC voice infrastructure.
    • Meet SLAs. Resolve incidents in accordance with Service Level Agreements and escalate where appropriate.
    • Interacts across other technical teams and development teams at all levels.
    • Be engaged in other Telecommunications projects, support activities for data center and office moves, additions and consolidations.
    • Provides first level support for voice and video technologies.
    • Provides end-user training of telecommunications features and functionality.
    • Keeps IDF's and MPOE in a clean and orderly state, following cabling best practices.
    • Assists with documentation efforts of the department.
    • Uses the test/lab environment to develop UC skills.
    • Maintains basic telephone inventories.
    • Configure endpoints in line with the current route plans, device profiles, etc.
    • Assist with network administration duties as deemed appropriate by the network team.
    • Orders equipment in accordance with inventory levels, ticket management and follows all ordering procedures.
    • Completes assigned project tasks in a timely manner.
    • Alerts voice engineers of UC system problems or anomalies.
    • Performs other duties as assigned