Job Details

  • Title

    Credentialed Trainer

  • Category

    Specialists (Clinical and Non-Clinical)

  • Department

    Information Systems

  • Schedule

    Full Time

  • Shift

    Day

  • Location

    Eisenhower Medical Center
    Rancho Mirage, CA




  • Job Objective: A brief overview of the position.



    • Credentialed Trainers will use the curriculum, lessons and training materials created by the Principal Trainers to train and provide elbow support to end users. The Credentialed Trainer will be an active participant on the Training Team, contributing according to their respective area of clinical, business, or research expertise. The Credentialed Trainer consistently delivers assigned duties and tasks by expected deadlines following quality standards.


    • Credentialed Trainers will complete a program which will supply them with detailed knowledge of application functionality, familiarity with department specific workflow and the ability to handle tough questions.


  • Reports to



    • Principal Trainer and/or Training Manager


  • Supervises



    • None


  • Ages of Patients



    • None


  • Blood Borne Pathogens



    • None


  • Qualifications



    • Education



      • 3-5 years of applicable work experience/Bachelors degree preferred.


    • Licensure/Certification



      • Required: Attend and successfully complete an Epic Credentialed Trainer Program (At Eisenhower). (Pass credentialing exam with a competency of at least 85 percent).


    • Experience



      • Preferred: Classroom Adult Training and/or Education


  • Essential Responsibilities



    • Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.


    • Arrive one hour prior to the scheduled training session to set up the training room, prepare environment and other logistics.


    • Check attendance prior to the start of the training session and forward information to Training Administrator for the No Show Report.


    • Deliver an effective, engaging training session to diverse audiences.


    • Follow a standardized, application-specific, instructor-led, scripted training curriculum.


    • Perform a competency assessment and complete the required documentation related to each training session.


    • Apply the knowledge of unit and department workflows and follow policies and procedures associated with the use of the Epic software.


    • Incorporate and demonstrate the principles of Adult Learning during training sessions.


    • Continually assess the varying training needs before, during and after each training session and conduct the necessary adjustments to training delivery based on audience assessment and training team feedback.


    • Provide support to end users according, but not limited, to their assigned area/schedule.


    • May be assigned to conduct unit/department rounding to provide support to end users according, but not limited, to their assigned area/schedule.


    • Identify, communicate and escalate any training/support issues to ensure timely resolution.


    • Present strong verbal and written communication skills and demonstrate the ability to build collaborative relationships.


    • Participate in regular communication with clinical, business and the project teams to ensure training is designed to the organization’s needs.


    • Provide ongoing unit and department training and support as assigned.


    • Continue to identify issues and concerns and promptly communicate back to team for discussion and timely resolution.


    • Identify trends that may require system modification and follow-up during training.


    • Promote effective use of the applications, and quickly identify and prevent bad habits and workarounds.


    • Be engaged in new hire application training during transition period as needed.

    • Performs other duties as assigned.

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