Located in the heart of the Coachella Valley, you have access to resort-style living and world-class amenities throughout Southern California.
Job Objective:
Directs staff, leaders and programs for the Ambulatory Division. Oversees and coordinates all activities and clinical operations of the ambulatory service areas of responsibility. Responsible for establishing, achieving and continously monitoring the behavioral health goals and objectives of Eisenhower Health. Provides administrative leadership guidance for multiple clinical practices in partnership with medical directors, operations leadership, clinical leads and/or other physicians and frontline management. Works closely with the Medical Director and Clinic Administrators to improve clinic functions and flow, ensures quality patient outcomes, enhances the patient experience, and ensures staff and leadership training and competency.
Job Description:
Education:
Required: Bachelor of Science in Nursing (BSN) Preferred: Master’s degree in Health Care AdministrationRequired: Bachelor of Science in Nursing (BSN)
Preferred: Master’s degree in Health Care Administration Licensure/Certification: Required: California RN, NP or PA license; American Heart Association BLS Preferred: Process improvement certification or role specialty specific certification
Licensure/Certification:
Required: California RN, NP or PA license; American Heart Association BLS Preferred: Process improvement certification or role specialty specific certification
Experience:
Required: Five (5) years of progressive management experience within healthcare
Preferred: Master’s degree in Health Care Administration Licensure/Certification: Required: California RN, NP or PA license; American Heart Association BLS Preferred: Process improvement certification or role specialty specific certification Experience: Required: Five (5) years of progressive management experience within healthcare Preferred: Ambulatory clinic experience; experience managing hospital owned & licensed outpatient service departments; experience within a multi-physician practice organization, preferably managed by a health system; experience in role specialty with expertise in regulatory oversight; process improvement experience
Essential Responsibilities:
- Serves as the programmatic and operational leader for behavioral health services and is responsible to CAO/VP Ambulatory Services.
- Directs the personnel activities of the Behavioral Health Services program, including staff recruitment, professional development, and supervision.
- Leads the development, evaluation process, and implementation of BH policies, procedures, and training/education.
- Contributes to the success of Eisenhower Health by providing leadership, direction and coordination of operations, finances and human resources for area of responsibility.
- Serves as a clinical administrative resource to leaders and staff, and is responsible for coordinating all aspects of the delivery of service within ambulatory division areas of oversight.
- Collaborates with Medical Leaders, executive leadership, clinic and department directors, practice managers and staff at all levels to develop goals, objectives, and strategy plans for operational efficiency, quality outcomes and programs, and fiscal stewardship.
- Develops and maintains positive relationships among staff, leadership, and physicians through direct and indirect efforts to recruit, and retain staff, and provide staff resources within ambulatory division areas of oversight.
- Plans, organizes, controls and directs staffing resources within ambulatory division areas of oversight.
- Facilitates recruitment of clinical resources to provide qualified staff to the physicians to enhance and support patient care.
- Coordinates management oversight of staffing tools, data, and reports related to the development of the staffing resources within ambulatory division areas of oversight.
- Oversees initiatives and management of operational metrics for areas of oversight.
- Works with stakeholders to gather financial and clinical information to present to CAOs/V.P. of Ambulatory Services, including monthly and annual operational and capital budgets within ambulatory division areas of oversight.
- Develops appropriate financial reporting mechanisms within operational teams, analyzes financial and clinical data on a regular basis and reports trends, variances and influences to leadership for ambulatory division areas of oversight.
- Oversees quality assurance in the program’s service delivery, including clinical care and documentation.
- Assures all State and Federal laws are in compliance within ambulatory division areas of oversight. Assures all JCAHO standards are followed within ambulatory division areas of oversight.
Essential Skils:
- Ability to work effectively both independently and in multi-disciplinary team
- Strong organizational skills; successful in developing viable clinical and business plans and alternatives
- Skill and knowledge in developing and implementing operating plans and analyzing financial and quality data
- Ability to lead process change efforts related to the implementation and use of the systems such as Lean Process Improvement desired
- Clinical and leadership skills across broad healthcare settings
- Strong communication skills, including technical writing, listening and presentations
- Ability to orchestrate many responsibilities simultaneously
- Ability to work closely with physicians, staff, and leaders with proven ability to gain trust and credibility
