Job Details

  • Title

    Director-Case Management

  • Category

    Management & Supervision

  • Department

    Case Management Social Services

  • Schedule

    Full Time

  • Shift


  • Location

    Eisenhower Medical Center
    Rancho Mirage, CA

  • Job Description: A brief statement of the position, including the general job duties.
    • Provides leadership for the administration, direction and ongoing development of the Case Management department. Is responsible for ensuring that appropriate utilization of resources is accomplished through efforts that are cost effective, safe, clinically appropriate, and enhance quality of care. Promotes and facilitates appropriate admission status, and facilitates movement through the healthcare continuum by implementing processes that ensure timely and proactive care coordination and discharge planning. Integrates department services with other departments and medical staff initiatives.
  • Reports to
    • Vice President, Quality and Resource Management
  • Supervises
    • Care Coordinators, Social Services, Discharge Planners, Discharge Planning Associates, Utilization Review staff Managers and Coordinators
  • Ages of Patients
    • None
  • Blood Borne Pathogens
    • Minimal/ No Potential
  • Qualifications
    • Education
      • Required: Bachelor’s degree in Nursing
      • Preferred: Master’s Degree in Health Related field
    • Licensure/Certification
      • Required: CA RN License
    • Experience
      • Required: 3 years experience in Case Management field and minimum 3 years previous managerial experience
      • Preferred: 5 years in Case Management and 5 year’s previous managerial experience
  • Specific Skills, Knowledge, Abilities Required
    • Supervisory/management experience, preferable in the area of case management
    • Well developed organizational and communication skills.
    • Ability to develop and direct all elements of Case Management process within the hospital system.
    • Knowledge of regulatory, state and federal guidelines pertaining to Case Management processes and continuum of care strategies.
    • Well developed critical thinking and problem solving skills
    • Knowledge of Case Management and Social Services roles and processes.
  • Essential Leadership Responsibilities
    • Demonstrates compliance with Code of Conduct and Compliance Policies and takes action to resolve compliance questions or concerns and reports suspected violations.
    • Develops and achieves departmental goals and objectives. Establishes, implements and maintains policies and procedures.
    • Coordinates care, treatment and services among the hospital system’s different programs, service sites, and departments and physicians and integrates services within.
    • Collaborates across clinical and operational areas in maintaining emergency management procedures.
    • Provides for a sufficient number and mix of qualified and competent staff to support safe, quality care, treatment and services. Determines qualifications, competence levels and standards of performance.
    • Selects, trains/orients, directs, coaches, evaluates effectiveness and competence of staff either directly or through subordinate supervisor to promote safety and quality.
    • Designs work processes and changes existing processes to focus individuals on safety, quality, and improves performance of the hospital system and involves staff and patients in the process.
    • Provides for equipment, supplies, resources and space needed to support the safety and quality of care, treatment and services. Participates in selecting outside sources for needed services.
    • Ensures compliance with recommendations and requirements from external agencies such as accreditation, certification/licensing and other regulatory bodies.
    • Ensures that staff consistently provides safe and high quality patient care and/or other support services that are valued by patients, physicians and each other.
    • Achieves a high level of employee, patient and physician engagement/satisfaction.
    • Ensures efficiency, productivity and sufficient financial resources, including adequate reserves, to meet all current and projected financial requirements.
    • Role models the organization’s mission, vision, values and True North. Complies with and ensures hospital-wide Supporting Commitments are adhered to.

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