Specialists (Clinical and Non-Clinical)
Information Systems
Full Time
8 Hour Shift
Rancho Mirage, CA 92270
Job #
  • Job Objective: A brief overview of the position.
    • This position is responsible for supporting and keeping the network well maintained and functioning optimally.
  • Reports to
    • I.S. Director of Technical Services
  • Supervises
    • N/A
  • Ages of Patients
    • N/A
  • Blood Borne Pathogens
    • Minimal/ No Potential
  • Qualifications
    • Education
      • Preferred: Associates, Bachelor’s Degree in IT or Computer Science
    • Licensure/Certification
      • Required: CCNA
      • Preferred: Cisco Wireless Network Security (CWNS), CWSP
    • Experience
      • Required: 3-5 years as a network support technician
      • Preferred: 5 years supporting LAN hardware/software in a health care environment. Project Management experience also preferred.
  • Essential Responsibilities
    • Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
    • Is responsible for supporting the network infrastructure of EMC and its’ joint ventures.
    • Supports the IS Application Analysts, Operations, System Administrators, Desktop Support staff and other I.S. project staff during implementation of I.S. projects, work orders, and trouble tickets, as well as post implementation support, in regards to network requirements. Attends all meetings as required.
    • Analyzes current network in order to identify opportunities for improvement in customer experience, productivity, infrastructure, cost savings or other improvement reliability.
    • Checks ticket management and project work queues daily. Updates work orders (ISSR), trouble tickets (TT), and project tasks on a weekly basis or more, as needed.
    • Documents ISSR and TT in tracking system within 24 hours of completion of work.
    • Notifies customers weekly of the status of open ISSR and TT.
    • Communicates completion of ISSR and TT to customer in person, via email. If email is not available, written notification is required.
    • Performs other written and oral status reporting to IS management and EMC customers on a regular basis as needed or as requested.
    • Effectively communicates with IS management, staff members, vendors and customers. Facilitates cooperation between these groups to troubleshoot, identify and resolve network needs, modifications, and/or issues. Works to resolve as appropriate.
    • Advises Director or Manager of any issues that could relate to negative customer satisfaction, network instability, or degraded performance.
    • Documents all Network infrastructure changes and notifies NTST and IS.
    • Uses proper form to retire EMC assets as needed. Remove the retired hardware from our currently supported list. Notifies manager if equipment needs to be disposed.
    • Labels and stores equipment after closing ISSR or TT.
    • Effectively communicates any purchasing requirements for ISSR or TT to the Customer Support Coordinator (CSC) for creation of Purchase Order Requisition.
    • Notifies CSC when in-stock parts or supplies are used in the course of ISSR or TT completion so that CSC may reorder.
    • Participates in rotating “24 Hour Network On-Call” schedule.
    • Keeps all tools clean and in a secured (stored) environment when not in use.
    • Works in a proactive mode to maintain and monitor all network systems, making necessary adjustments to ensure optimal performance.
    • Ensures that daily rotated backups occur for the network related.
    • Assists the Director of Technical Services in creating, implementing, and enforcing disaster recovery and administration policies and procedures for the EMC network.
    • Proposes alternative, cost saving solutions to projects, ISSR’s and TT’s as appropriate.
    • Is primarily responsible for diagnosing known or reported network issues and submits plans for recertification of such issues. Escalates issues to vendors as needed.
    • Updates network devices with all necessary service packs and OS updates as needed.
    • Performs other duties as assigned.