Specialists (Clinical and Non-Clinical)
Primary Care Family Medicine Residency (North Palm Desert)
Full Time
8 Hour Shift
Rancho Mirage, CA 92270
Job #
  • Job Objective: A brief overview of the position.
    • This lead position is responsible for Customer Service, Accurate Registrations, Accurate Insurance, Point of Service Collections, Authorization/Pre-Certification, Education/Competency
  • Reports to
    • Supervisor, Manager, Director
  • Supervises
    • Patient Admitting Specialist, in absence of Supervisor
  • Ages of Patients
    • Adolescent
    • Adult
    • Geriatric
  • Blood Borne Pathogens
    • Minimal/ No Potential
  • Qualifications
    • Education
      • Preferred: College degree
    • Licensure/Certification
      • N/A
    • Experience
      • Required: Prior Customer Service, Insurance Payors, Patient Billing, or Admitting/ Registration experience required.
      • Preferred: Leadership experience.
  • Essential Responsibilities
    • Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
    • Assists in training new employees and assists in department orientation sessions related to department processes and communicates with Supervisors of any training needs of coworkers in order to maintain knowledge base levels of staff.
    • Demonstrates an advanced knowledge of insurances, including eligibility, benefit coverage, authorization/pre-certification, and other relevant information.
    • Provides knowledge base assistance to department coworkers and proficiently performs patient registrations as needed.
    • Maintains registration error accuracy rate of 97% or higher. Demonstrates and maintain all other departmental accuracy and productivity standards.
    • Ensures all reports assigned are completed on a daily basis including reports from the graveyard shifts and handed off to Day Crew for completion.
    • Coordinates and assists other staff in ensuring that all patients are registered in a timely manner in the area assigned.
    • Ensures that all staff adhere to Lunch/Dinner Schedule, providing coverage for the area as needed in order to comply with Meal Period policies.
    • Reviews and assigns daily work desk assignments for staff according to the area duties and schedule.
    • Ensures all area employees are knowledgeable and maintain competency and adheres to all procedures within the Daily Deposit and Safe Policy and Procedure and participates in the daily rotation duty.
    • Monitors and assists in collections of co-pays
    • Develops and discusses with area Supervisor any opportunities to improve daily processes and problem solves according to the situation.
    • Attends and participates in all staff meetings, reviews department schedule to assist in coverage for all department staff to attend.
    • Maintains open communication with all co-workers, physicians, other Hospital Departments and works to improve interdepartmental relationships.
    • Demonstrates a professional attitude with co-workers and physicians and maintains a productive work environment within the department at all times.
    • Responsible for ensuring that all equipment is working properly and maintaining the Equipment log of any failed equipment that has been called into 8585 and a trouble ticket has been issued.
    • Acts as Key Contact when Supervisor is unavailable.
    • Participates on special committees or projects as assigned.
    • Completes all other duties, as assigned.
    • Language, appearance and behavior reflect the Argyros Behavioral Standards.