Located in the heart of the Coachella Valley, you have access to resort-style living and world-class amenities throughout Southern California.

  • Job Objective: A brief overview of the position.
    • Under the leadership of a Registered Nurse (RN) this position is responsible to determine the caller’s needs and fulfills those needs through referral to community and/or Eisenhower resources which may or may not include the ED, urgent care, and the COVID drive through testing site and/or physician referral.
  • Reports to
    • RN-Practice Manager or Chief Administrative Officer (CAO) as assigned
  • Supervises
    • N/A
  • Ages of Patients
    • N/A
  • Blood Borne Pathogens
    • Minimal/ No Potential
  • Qualifications
    • Education
      • None
    • Licensure/Certification
      • Required: California LVN License, American Heart Association BLS

    • Experience
      • Preferred: Medical Office or Surgery Scheduling Experience, Good EMR experience.
  • Essential Responsibilities
    • Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and reports suspected violations.
    • Answers incoming calls and establishes a positive first impression with callers, in accordance with system telephone standards.
    • Determines where call needs to be forwarded and makes disposition of all calls
    • Communicates with Nurse Leader for direction of calls with concerns or questions.
    • Completes outbound calls to determine actions to be taken, evaluates and recommends additional referrals or actions, and assesses level of satisfaction.
    • Acts as resource for information and guidance regarding services to patients and families as needed.
    • Maintains and updates patient demographic information accurately as requested
    • Retrieves messages from voicemail and returns calls or redirects as needed.
    • Performs other duties as assigned.

Eisenhower Health offers generous benefits package and matched retirement plan.

Effective immediately upon hire, all employees are eligible to participate in a benefits program designed to make a difference for you and your family.

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A Culture of Positivity and Support

From the beginning, this organization formed a culture based on strong values, commitments and a passion for service and professional excellence.

What Our Nurses Say

One of my very favorite things about working at Eisenhower Health is the culture on inclusivity that we have and a strong base for evidence-based practice.


Neonatal Nurse

One of the greatest things about working as a nurse at Eisenhower Health is how much support you get from Administration. We keep on improving the process here. It's a fantastic place to work.


Nursing Supervisor

My favorite thing about working at Eisenhower Health is the camaraderie within my unit and with the different departments.


Registered Nurse

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