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Management & Supervision
Primary Care (Cathedral City)
Full Time
Salary Range
$32.20 - $48.31 / hour
8 Hour Shift*
Rancho Mirage,
CA 92270
Job #

* For 10 hour and 12 hour shifts this is the average hourly rate which includes overtime when a non-exempt employee works over 8 hours.

  • Job Objective: A brief overview of the position.
    • This position is responsible for planning, organizing and directing the essential patient care functions of the practice. Provides direction and supervision to front and back office staff

  • Reports to
    • Chief Administrative Officer (CAO), Primary Care, or Designee

  • Supervises
    • Clinical and Non-Clinical

  • Ages of Patients
    • Adolescent
    • Adult
    • Geriatric
  • Blood Borne Pathogens
    • High Potential
  • Qualifications
    • Education
      • Preferred: ASN
    • Licensure/Certification
      • Required: LVN License, American Heart Association BLS
    • Experience
      • Required: Minimum two (2) years experience in an Outpatient Clinic or Physician Clinic setting

      • Preferred: Minimum two (2) years in a supervisor and/or management role

  • Essential Responsibilities
    • Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
    • Supervises patient throughput process, insuring efficient systems are in place. Participates in patient care as backup to nursing and other clinical staff.
    • Ensures accurate documentation of patient care.
    • Prepares and maintains a work schedule for staff consistent with budgeted productivity standards.
    • Performs timely employee evaluations. Ensures thorough and consistent employee improvement plans, when needed.
    • Reviews and approves time keeping system and all payroll processes.
    • Coordinates and reports quality improvement program monitoring criteria and metrics. Creates action plans for improvement.
    • Manages staff including: coaching, counseling, hiring and training.
    • Maintains appropriate inventory of patient care and non-patient care supplies.
    • Utilizes EMC reports (productivity, OT and meal penalty reports) in management of day-to-day clinic operations.
    • Monitors the environment of care on a daily basis, correcting any safety issues which may present. Reports safety issues outside of direct control to appropriate department for resolution. Monitors external department response and correction.
    • Facilitates employee in-services and continuing education.
    • Reports all patient, provider, staff and/or visitor issues or problems to the CAO in a timely manner.
    • Ensures a high level of employee, patient and physician satisfaction.
    • Manages external communication with other physicians and their respective office staff to monitor and ensure service quality and satisfaction.
    • Ensures that billing process is followed and coding/documentation is sent to PFS in a timely manner.
    • Ensures efficient, productivity and sufficient financial resources, including adequate reserves to meet all current and projected financial requirements.
    • Facilities cross-training of all staff for adequate office coverage.
    • Completes special projects as assigned.
    • Role models the organization’s values.
    • Complies with and ensures office and hospital-wide performance excellence standards are followed.
    • Performs other duties as assigned.