group
Category
Management & Supervision
business
Department
Hematology Oncology (LCCC)
date_range
Schedule
Full Time
schedule
Shift
Day
timer
Hours
8 Hour Shift
place
Location
Rancho Mirage, CA 92270
info
Job #
R0257399
  • Job Objective: A brief overview of the position.
    • The clinic manager is responsible for planning, organizing, and directing all patient care function and clinic services.
  • Reports to
    • Chief Administrative Officer
  • Supervises
    • Clinic Office Practice
  • Ages of Patients
    • Pediatric
    • Adolescent
    • Adult
    • Geriatric
  • Blood Borne Pathogens
    • Moderate Potential
  • Qualifications
    • Education
      • Required:  BA/BS in Healthcare or Business
    • Licensure/Certification
      • Preferred: MA, LVN 
    • Experience
      • Required: 2 years management experience in the healthcare field
  • Essential Responsibilities
    • Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations. Writes, implements, and updates policies as appropriate. Ensures compliance with regulatory requirements and with EMC policies and procedures. Ensures National Patient Safety Goals are adhered to and works closely with clinical staff in compliance among all staff and physicians. Maintains survey-ready clinics, compliant with JCAHO standards and state/federal regulatory bodies.
    • Selects, develops and counsels employees consistent with Human Resources management practices. Selects, trains/orients, directs, coaches, evaluates, and counsels staff. Creates a work environment which allows participation in order to promote retention, productivity, diversity, employee safety and equality.
    • Plans and conducts regular meetings discussing issues and performance improvement in his/her area(s) of responsibility with recording of meeting minutes and follow-up.
    • Together with the CAO, plans, prepares, implements, monitors and controls the budget to ensure sound fiscal management consistent with the goals of the Organization.
    • Together with the CAO, develops performance improvement plans. Reports performance improvement results and addresses any problems or issues accurately and timely. Collaborates, plans and implements process improvement to maintain high customer satisfaction, with hospital quality staff and clinic division staff.
    • Ensures extraordinarily high patient, employee and physician satisfaction. Reports patient satisfaction and employee satisfaction to employees. Maintains positive relations with all direct and indirect customers.
    • Develops and maintains open lines of communication between all team members. Responsible for developing communication tools to keep employees and physicians informed of changes, developments, services, policies and results of areas of responsibility.
    • Develops individual or personal objectives that support the goals, objectives, philosophies and mission of the department.
    • Develops staff schedule and manages daily staffing of all clinic locations. Schedules staff to ensure appropriate coverage, including responsibility to float to other teams.
    • Monitors daily scheduling for timely flow and reduced patient wait times. Triages patients into appropriate clinics/schedules.
    • Communicates closely with treating physicians and patients, keeping them informed of scheduling issues, any scheduling delays and any patient care issues. Serves as the primary point of contact for patient concerns and leads follow up on patient concerns.
    • Monitors electronic medical records worklist and tasking and ensures all staff has timely response and follow up.
    • Assists in patient care as needed including rooming of patient, entering health information into EMR, preparing medications, assisting with exam or diagnostic procedure setup.
    • Actively rounds with patients, physicians and employees daily. Rounds regularly. Serves as the primary point of contact for LCCC clinic functions/issues/etc. Acts as an on the spot problem solver.
    • Ensures that staff consistently provides high quality patient care and/or other support services that are valued by patients, physicians and each other.