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Patient Care Support
EDOC Pain Clinic (South Palm Canyon)
Full Time
Salary Range
$17.93 - $26.90 / hour
8 Hour Shift
Rancho Mirage,
CA 92270
Job #
  • Job Objective: A brief overview of the position.
    • The position is responsible for coordinating the care of the patient from escorting patient to exam room, performing vital signs, preparing patient for exam and discharge and for ensuring the accurate documentation of patient care activity
  • Reports to
    • Manager, Director, CAO
  • Supervises
    • Not Applicable
  • Ages of Patients
    • Neonate/Infant (as appropriate for department)
    • Pediatric (as appropriate for department)
    • Adolescent (as appropriate for department)
    • Adult
    • Geriatric
  • Blood Borne Pathogens
    • High Potential
  • Qualifications
    • Education
      • Preferred: High School Diploma/GED 
    • Licensure/Certification
      • Required: Medical Assistant or Nursing Assistant course completion if hired after November 3, 2019, American Heart Association BLS
      • Preferred: Medical Assistant Certificate
    • Experience
      • Preferred: 1 year of healthcare experience
  • Essential Responsibilities
    • Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
    • Performs within the scope of practice for the professional license held.
    • Following standard work, assists patients to exam/procedure rooms; obtains medical and social history, vital signs, height and weight, allergy information, medication reconciliation information and records data in HER
    • Assists providers so that appropriate preparation, examination and diagnostic testing occur without error and without delay.
    • Processes patient referrals to other provider offices.
    • Prepares patient EMR charts timely and accurately.
    • Gathers reports, labs, studies or other data pertinent to upcoming patient appointments.
    • Places order for films, labs and other studies as appropriate, timely and accurately.
    • Collaborates with patient scheduling and schedules patients as needed.
    • Answers all patient questions and requests timely and appropriately.
    • Faxes and copies necessary information to insurance companies, other provider offices and other facilities as necessary.
    • Records information accurately and timely in EHR.
    • Responds to patient pharmacy requests in collaboration with providers.
    • Answers phones, retrieves voicemail messages and returns calls timely and appropriately.
    • Maximizes use of free time between patient and other tasks to clean and stock rooms, copy documents and filing
    • Obtains provider or patient signatures on appropriate documents.
    • Assists with medical and office supplies inventory and or ordering.
    • Follows the identified dress code and safety protocols to ensure patient and employee safety.
    • Maintains and practices professional boundaries with all patient interactions.
    • Performs other duties as assigned.