Applicants will only be eligible to proceed with the hiring process if the applicant: (1) is fully vaccinated and can provide proof of vaccination; or (2) qualifies for a medical or religious exemption that can be accommodated by Eisenhower Health.

Patient Care Support
EDOC Clinic (Rancho Mirage)
Full Time
8 Hour Shift
Rancho Mirage, CA 92270
Job #
  • Job Objective: A brief overview of the position.
    • This position is responsible for assisting the physicians and clinical team in providing care to the patient, while maintaining a quality of standard care, anticipating daily work load, prioritizing activities, and coordinating the workload of the clinic. Acts as primary liaison for physician and their assigned team to ensure proper delegation with consistent and efficient workflow
  • Reports to
    • RN Practice Manager/Office Manager
  • Supervises
    • N/A
  • Ages of Patients
    • Adolescent
    • Adult
    • Geriatric
  • Blood Borne Pathogens
    • Minimal/No Potential
  • Qualifications
    • Education
      • Required: MA Course Completion from recognized educational institution
      • Preferred: College Courses
    • Licensure/Certification
      • Required: American Heart Association BLS
      • Preferred: Medical Assistant Certificate
    • Experience
      • Required: One (1) year of experience in physician practice office  
  • Essential Responsibilities
    • Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and reports suspected violations.
    • Coordinates clinic workflow for providers and patients owning accuracy, efficiency and completion of all cares, orders, patient needs, and tasks.
    • Act as a first point of contact with specific clinical key contacts, (i.e., HMO coordinators, case managers, DME equipment providers, XR techs) to coordinate patient care.
    • Acts as a first point of contact for the assigned provider for provider/staff questions, problem solving, and patient questions, etc.
    • Assists providers to facilitate appropriate preparation, examination, and diagnostic testing cares occur without delay.
    • Creates and maintains back-office, provider specific training documents. Proctors new staff for training purposes.
    • Cross trains with other provider teams to provide back up support, when necessary, for staff absence or unusual workloads.
    • Communicates supply needs to supervisor so that appropriately stocked work areas are maintained.
    • Manage patient and clinic flow and scheduling for assigned provider.
    • In collaboration with clinic manager assists with clinical scheduling and staffing needs. Coordinates breaks and lunch periods for team members so as to not compromise patient flow.
    • Handles medications refills timely.
    • Performs patient call backs, responding to patient needs timely.
    • Patient care responsibilities to including obtaining patient history, removal of sutures and staples, dressing changes, supply stocking of patient exam rooms, assisting provider with procedures.
    • Coordinates and schedules patient tests.
    • Prepares clinic and surgery charts for provider; scanning preparation.
    • DME application if DME coordinator is not available in satellite offices.
    • Demonstrates prioritization and decision making skills with regard to daily activities for clinic.
    • Ensures clinical team maintains survey readiness.
    • Organize and delegate daily work load amongst team to ensure accurate and timely completion of daily assignments.
    • Completes daily team huddle to communicate goals and expectations of standard workflow to clinical team.
    • Support clinic leadership in relaying information and implementation of any new or improved processes.
    • Performs other duties as assigned.