Applicants will only be eligible to proceed with the hiring process if the applicant: (1) is fully vaccinated and can provide proof of vaccination; or (2) qualifies for a medical or religious exemption that can be accommodated by Eisenhower Health.

Administrative Support
Patient Financial Services
Full Time
8 Hour Shift
Rancho Mirage, CA 92270
Job #
  • Job Objective: A brief overview of the position.
    • Works under the direction of the Patient Financial Service Manager. Is engaged in activities relating to the collection of payment and/or resolution of self-pay balance accounts
  • Reports to
    • Patient Financial Service Manager
  • Supervises
    • None
  • Ages of Patients
    • None
  • Blood Borne Pathogens
    • Minimal/ No Potential
  • Qualifications
    • Education
      • Preferred: Some college preferred
    • Licensure/Certification
      • None
    • Experience
      • Required: One year prior experience in a hospital setting or billing certification; Experience in a clinic, payer or collection agency setting, or prior successful internship/temporary assignment in a patient financial service setting may be substituted. Must have working knowledge of managed care, Medicare/Medi-Cal Billing regulations
  • Essential Responsibilities
    • Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
    • Manages new accounts, on a daily basis, by working within Receivables Workstation. Interfaces with other departments within the hospital, when appropriate, to obtain information necessary to process or resolve claims. Contacts patient and/or account guarantor to solicit payment on account.
    • Works all accounts listed in the Follow-Up cue, on a daily basis to promote collection of accounts. This will include telephoning the payer or identifying the claim on the payers’ Internet websites.
    • Manages entire account inventory on a timely basis to promote payment and resolution of all accounts as instructed by management.
    • Responsible for staying current on all payer requirements by reading bulletins, reviewing provider handbooks, accessing websites, etc.
    • Process incoming correspondence, including signature letters, denials, prior authorizations and additional information necessary to process the claim.
    • Records newly identified insurance plans and facilitate the account processing of new plan in accordance with pre-billing policies and procedures.
    • Records accurate and definitive notes in the electronic account file that depict the current status of account, issues with account and anticipated date of resolution.
    • Escalates account management to Supervisor when extraordinary issues arise.
    • Assigns a status codes to each worked account to enable account tracking, statistical data gathering and audit activities.
    • Manages new credit balance accounts every day and prepares adjustments or refunds to zero the account balance.
    • Handle special projects as directed by management e.g. high dollar accounts, accounts over 180 days old, etc.
    • Performs other duties as assigned.