group
Category
Administrative Support
business
Department
Clinic Division Float Pool
date_range
Schedule
Per-Diem
schedule
Shift
Day
timer
Hours
8 Hour Shift
place
Location
Rancho Mirage, CA 92270
info
Job #
R0258813
  • Job Objective: A brief overview of the position.
    • The position is responsible for ensuring that all patients have an accurate and comprehensive scheduling, and registration experience in the office.
    • Customer Service – Ensures that all patients have a satisfying registration experience and are provided with choices, option and counseling to assist them in making their healthcare decisions.
    • Accurate Registrations – Ensures accurate, comprehensive registrations of patients.
    • Accurate Insurance – Ensures accurate patient insurance information is recorded including verification of eligibility and benefits.
    • Point of Service Collections – Ensures that patient financial responsibility (co-pays, deductibles) is collected at or before the time of service.
  • Reports to
    • Supervisor, Manager, Director, CAO
  • Supervises
    • Not Applicable
  • Ages of Patients
    • Neonate/ Infant (as appropriate for department)
    • Pediatric (as appropriate for department)
    • Adolescent (as appropriate for department)
    • Adult
    • Geriatric
  • Blood Borne Pathogens
    • Minimal/Moderate Potential
  • Qualifications
    • Education
      • Preferred: High School Diploma/GED or equivalent work experience
    • Licensure/Certification
      • N/A
    • Experience
      • Preferred: Previous experience in Healthcare setting and/or Customer Service Experience
      • Preferred: Medical terminology, payment processing, Hospital based Federal Rules, Regulations and procedures, safety practices
  • Essential Responsibilities
    • Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
    • Properly greets patients.
    • Properly identifies patients by using two patient identifiers and proper method of retrieving patient history/information, avoiding creation of duplicate Medical Records for additional patient visits.
    • Registers patients following standard work and maintains compliance according to departmental benchmark guidelines. Verifies and accurately enters and updates patient information while registering as per departmental guidelines.
    • Coordinates and assists other staff in ensuring that all patients are registered in a timely manner.
    • Properly completes check in process and/or verifies e-Check in is complete
    • Confirm all insurance information is accurate and up to date
    • Scan photo ID and insurance card
    • Prepares all appropriate Medicare Advanced Beneficiary Notice (ABN) and (LMRP) program requirements and completion, including patient notification and signature requirements at time of service
    • Completes the Medicare Screening Form for all Medicare patients and adheres to completion per Medicare requirements.
    • Ensures all patient access paperwork per policy, including regulatory forms, insurance verifications and signatures required to perform service are collected and complete.
    • Collects co-pay/deductible/form fees or any appropriate estimates and provide patient with receipt of payment.
    • Answers and properly routes all incoming calls in an appropriate and timely manner, ensuring a high level of customer service is provided at all times.
    • Responsible for collecting and routing incoming faxes and messages, per specific clinic guidelines.
    • Performs daily cash balancing per department guidelines
    • Maintains registration error accuracy rate of 97% or higher, signaling a proper and complete registration. Demonstrates and maintain all other departmental accuracy and productivity standards.
    • Ensures that all patient complaints or concerns are handled using the appropriate chain of command.
    • Ensures compliance with department specific guidelines and competencies.
    • Successfully completes all required training, orientation, and competency courses on timely basis.
    • Demonstrates a basic knowledge of insurances, including eligibility and benefit coverage, and other relevant information.
    • Provides accurate cash price/quote to self-pay patients.
    • Follows the identified dress code and safety protocols to ensure patient and employee safety.
    • Maintains and practices professional boundaries with all patient interactions.
    • Performs other duties as assigned.