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Job Objective: A brief overview of the position.
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The position is responsible for ensuring that all patients have an accurate and comprehensive registration experience.
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Reports to
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Office Manager
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Supervises
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None
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Ages of Patients
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Adolescent
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Adult
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Geriatric
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Blood Borne Pathogens
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Minimal/ No Potential
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Qualifications
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Education
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None
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Licensure/Certification
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None
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Experience
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Preferred: Previous experience in Healthcare setting and prior Customer Service Experience
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Essential Responsibilities
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Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
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Identifies patients by using proper method of retrieving patient history/information, avoiding creation of duplicate Medical Records for additional patient visits.
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Verifies and accurately enters and updates patient information while registering as per departmental guidelines.
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Reviews insurance eligibility, updates with accurate information obtained from the health plan and releases the insurance based upon verification process.
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Identifies and collects co-pays/deductibles based on insurance eligibility information and/or EMC uninsured Cash Discount quotes. Provides patient with receipt of payment.
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Ensures that all patient access paperwork, as per organizational policies, including patient HIPAA regulation information, patient required signatures and forms that are necessary for service to be completed.
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Performs the Daily Cash Change Drawer Custodian process.
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Prepares all appropriate Medicare Advanced Beneficiary Notice (ABN) and (LMRP) program requirements and completion, including patient notification and signature requirements at time of service (if applicable).
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Requests and scans Insurance cards and other necessary forms of identification.
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Completes the Medicare Screening Form for all Medicare patients and adheres to completion per Medicare requirements.
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Coordinates and assists other staff in ensuring that all patients are registered in a timely manner.
- Performs other duties as assigned.
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Located in the heart of the Coachella Valley, you have access to resort-style living and world-class amenities throughout Southern California.