Administrative Support
Neuroscience Institute
Part Time
8 Hour Shift
Rancho Mirage, CA 92270
Job #
  • Job Objective: A brief overview of the position.
    • Serves as the primary receptionist for the Center. Greets, screens and assists patients both on the telephone and in person. Responsible for registering patients, initiating visit records, explaining financial policy, taking payments, taking and forwarding messages, reconciling daily transactions. May assist with escorting patients to exam rooms and preparing them for examination. Responsible for maintaining front office supply levels.
  • Reports to
    • Director
  • Supervises
    • N/A
  • Ages of Patients
    • Neonate
    • Pediatric
    • Adolescent
    • Adult
    • Geriatric
  • Blood Borne Pathogens
    • High Potential
  • Qualifications
    • Education
      • N/A
    • Licensure/Certification
      • Preferred: Medical Assistant certification, American Heart Association BLS
    • Experience
      • Preferred: Urgent care setting or physician office experience
  • Essential Responsibilities
    • Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
    • Obtains and copies insurance cards (both front and back) and other forms of patient identification
    • Verifies and updates patient information in the computer including Workers Compensation and other insurance coverage.
    • Completes accurate registrations via computer system and/or follows downtime procedures during system downtime.
    • Completes all required follow-up and documentation with patients, both in person and/or via telephone.
    • Enters information into all data fields on all registration screens.
    • Clearly and appropriately explains UCC financial policy to ensure payment at the time of service (as necessary).
    • Uses the Passport system and PBS billing system to aid in accurate verification of insurance and assists with billing/collection information.
    • Takes payments, records and reconciles financial transactions (free from error) as well as makes correct change and initiates proper forms process for accounts that need billing attention.
    • Telephone inquiries are answered efficiently and in a timely manner and accurate messages are taken and forwarded.
    • Attends and actively participates in monthly staff meetings so as to keep abreast of changes.
    • Completes daily bank deposits free from error.
    • Ensures cash drawer is accurate (no money over or short)
    • Completes all filing efficiently and accurately on a daily basis.
    • Pulls forward previous visits when patients return for follow-up or repeat visits
    • Performs other duties as requested.