• Title

    Patient Admitting Specialist – Primary Care (Monterey/Country Club)

  • Category

    Administrative Support

  • Department

    Primary Care (Monterey/Country Club)

  • Schedule

    Full Time

  • Shift

    Day

  • Location

    Eisenhower Health
    Rancho Mirage, CA

  • Job Objective: A brief overview of the position.
    • The position is responsible for ensuring that all patients have an accurate and comprehensive registration experience.
  • Reports to
    • Office Manager
  • Supervises
    • N/A
  • Ages of Patients
    • Adolescent
    • Adult
    • Geriatric
  • Blood Borne Pathogens
    • Minimal/ No Potential
  • Qualifications
    • Education
      • N/A
    • Licensure/Certification
      • N/A
    • Experience
      • Preferred: Previous experience in Healthcare setting and prior Customer Service Experience
  • Essential Responsibilities
    • Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
    • Identifies patients by using proper method of retrieving patient history/information, avoiding creation of duplicate Medical Records for additional patient visits.
    • Verifies and accurately enters and updates patient information while registering as per departmental guidelines.
    • Reviews insurance eligibility, updates with accurate information obtained from the health plan and releases the insurance based upon verification process.
    • Identifies and collects co-pays/deductibles based on insurance eligibility information and/or EMC uninsured Cash Discount quotes. Provides patient with receipt of payment.
    • Ensures that all patient access paperwork, as per organizational policies, including patient HIPAA regulation information, patient required signatures and forms that are necessary for service to be completed.
    • Performs the Daily Cash Change Drawer Custodian process.
    • Prepares all appropriate Medicare Advanced Beneficiary Notice (ABN) and (LMRP) program requirements and completion, including patient notification and signature requirements at time of service (if applicable).
    • Requests and scans Insurance cards and other necessary forms of identification.
    • Completes the Medicare Screening Form for all Medicare patients and adheres to completion per Medicare requirements.
    • Coordinates and assists other staff in ensuring that all patients are registered in a timely manner.
    • Performs other duties as assigned.

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