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Located in the heart of the Coachella Valley, you have access to resort-style living and world-class amenities throughout Southern California.

  • Job Objective: A brief overview of the position.
    • This position is responsible for: Creating the first impression of the Emergency Department experience for patients/guests/visitors by introducing and coordinating all non-clinical services available including frequent reporting to department Director.
  • Reports to
    • Clinical Director, Emergency Department
  • Supervises
    • None
  • Ages of Patients
    • Pediatric
    • Adolescent
    • Adult
    • Geriatric
  • Blood Borne Pathogens
    • High Potential
  • Qualifications
    • Education
      • Required: High School or Equivalent
    • Licensure/Certification
      • Preferred: CNA or MA certification, EMT or EDT Certification
    • Experience
      • Required: 1-3 years clerical experience working in a high level customer service setting, preferably within the hotel or hospital setting.
  • Essential Responsibilities
    • Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
    • Maintains a professional demeanor that aligns with the values and standards of Eisenhower Medical Center.
    • Manages Reception area/Concierge desk functions in collaboration with the Clinical Director, included but not limited to, provide a warm welcome/farewell to all who enter/leave the Emergency Department.
    • Maintains Lobby/Reception area in a neat and orderly fashion.
    • Ensures patient confidentiality is maintained at all times.
    • Ensures all patients/guests are rounded on hourly while on duty, ensuring all non-clinical needs are met:
      • Updates patients and families on potential delays and wait times
      • Provides a listening, non-judgmental and compassionate ear for patients while acting as a patient liaison
      • Advocate for ED staff
      • Educates patients and families on what to expect during their ED visit
      • Reports any immediate concerns to Lobby manager
      • Assures patient and staff safety by reporting any concerns to security officer on site
      • Address comfort needs (Blanket, Pillow, Bathroom, and Food if appropriate
      • Attend to families and friends with a loved one in critical condition awaiting news or updates.
      • Keep a watchful eye on longest wait times and advocate for reassessments per EMC policy
      • Watch for changes in pain level or condition
    • Manages patient/guest non-clinical requests in a timely professional manner ensuring positive outcomes.
    • Evaluates non-clinical situations requiring attention using sound problem-solving skills to resolve.
    • Assists in identification of possible risk issues and coordinates with Clinical Director for appropriate resolution:
      • Loss of any personal property
      • Interaction with Clinical Director to determine appropriate steps to resolve issues
      • Special Needs
    • Assists Clinical Director with non-clinical performance improvement initiatives
    • Demonstrates ability to operate all non-clinical equipment used by patients/guests including:
      • Consistently and sincerely demonstrates “will do/can do” attitude at all times
    • Performs other duties as assigned.

Eisenhower Health offers a generous benefits package and a matched retirement plan.

Employees are eligible to participate in a benefits program designed to make a difference for you and your family.

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A Culture of Positivity and Support

From the beginning, this organization formed a culture based on strong values, commitments and a passion for service and professional excellence.

What Our Nurses Say

One of my very favorite things about working at Eisenhower Health is the culture on inclusivity that we have and a strong base for evidence-based practice.

Lori

Neonatal Nurse

One of the greatest things about working as a nurse at Eisenhower Health is how much support you get from Administration. We keep on improving the process here. It's a fantastic place to work.

Richard

Nursing Supervisor

My favorite thing about working at Eisenhower Health is the camaraderie within my unit and with the different departments.

Jennifer

Registered Nurse

Be a Part of an Award-Winning Team

Magnet Recognized 2024-25 Best Regional Hospital Geriatric Accredited Watson Health Top 50 Cardiovascular Hospitals
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