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Job Objective: A brief overview of the position.
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The PBX Operator provides consistent, high quality communication services to EMC’s internal and external customers by maintaining, enhancing and integrating all aspects of EMC’s communications systems in an efficient, courteous, pleasant, and helpful manner.
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General job duties include:
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Answering and placing calls with speed and accuracy.
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Responds to emergency alarms and codes with speed and accuracy.
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Initiates calls on the paging system.
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Expedites fire alarms, drills, and testing
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Abides by all EMC and department policies and procedures
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Flexible to work any day or shift as requested by supervisor.
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Keeps records up to date and current for shift.
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Reports to
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PBX Lead Operator
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Supervises
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None
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Ages of Patients
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N/A
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Blood Borne Pathogens
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Minimal/ No Potential
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Qualifications
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Education
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N/A
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Licensure/Certification
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N/A
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Experience
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Preferred: One year operator console
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Essential Responsibilities
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Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
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Answers all telephones that ring in PBX with proper scripting and routes calls to the proper destination.
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Answers incoming calls and places outgoing calls with speed and accuracy.
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Responsible for initiating all overhead paging.
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Responds to emergency alarms and codes with speed and accuracy.
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Expedites fire alarms, drills, and testing.
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Abides by all Departmental and EMC Policies.
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Must be flexible to work any shift or day as requested by supervisor.
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Keeps all records accurate and legible.
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Coordinates Heliport arrivals with Security and Nursing Supervisor.
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Pages Physicians and staff members as appropriate and calls in staff as required.
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Trains staff as needed. Helps families with their needs and directs them to their proper sources even if extra time is required.
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Maintains and activates base radio communications with
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Security and Maintenance departments.
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Takes and relays messages for answering service accounts when they are out of office or after hours.
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Obtains interpreter Via AT&T Language line when required.
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Responsible for Departmental keys throughout the hospital and gives keys only to authorized personnel.
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Assists Morgue releases by obtaining verbal release from nurse staffing for mortuary and contacting Security to assist mortuary with removal.
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Keeps up to date on the latest changes, letters, and special notices at the beginning of their shift.
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Keeps record and supply of loaner pagers.
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Actively participates in departmental decisions by participating in routine meetings and offering input to the decision making process.
- Responds to all calls with a pleasant voice and attitude. Performs other duties as requested.
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Located in the heart of the Coachella Valley, you have access to resort-style living and world-class amenities throughout Southern California.
