Applicants will only be eligible to proceed with the hiring process if the applicant: (1) is fully vaccinated and can provide proof of vaccination; or (2) qualifies for a medical or religious exemption that can be accommodated by Eisenhower Health.

Management & Supervision
Occupational Health (Cathedral City)
Full Time
8 Hour Shift
Rancho Mirage, CA 92270
Job #
  • Job Objective: A brief overview of the position.
    • This position is responsible for planning, organizing and directing the essential patient care functions of the Clinic(s) in collaboration with the Chief Administrative Officer/Director. Major duties of Department include, assisting clinic leadership in managing daily scheduling needs, accepting short-notice absences, and facilitating interviews/orientation of Division new hires

  • Reports to
    • Chief Administrative Officer (CAO), Director

  • Supervises
    • RN/LVN practice Supervisor
    • Office/Staffing Coordinator/Supervisor/Manager
    • Clinic office employees (clinical and non-clinical)
  • Ages of Patients
    • Neonate/ Infant (as appropriate for department)
    • Pediatric (as appropriate for department)
    • Adolescent (as appropriate for department)
    • Adult
    • Geriatric
  • Blood Borne Pathogens
    • Moderate Potential

  • Qualifications
    • Education
      • Required: BSN or MSN, if hired after July 1, 2016; Enrolled in an RN-BSN or RN-MSN program within one (1) year of hire and completion within five (5) years of hire, if hired before July 1, 2016

    • Licensure/Certification
      • Required: CA RN license, American Heart Association BLS

    • Experience
      • Required: 3+ years RN experience which includes acute care settings
      • Preferred: 3+ years of management experience; Management or Supervisory experience in Ambulatory Care Clinic or applicable clinic setting
      • Preferred: Minimum one year staffing office experience
  • Essential Responsibilities
    • Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
    • Selects, trains, coaches and evaluates leadership effectiveness and competence of the RN/LVN Practice Supervisor and Office Supervisor positions.
    • Selects, develops and counsels employees consistent with Human Resources management practices.
    • Under direction of CAO, plans, prepares, implements, monitors and controls the budget to ensure sound fiscal management consistent with the goals of the hospital.
    • Adopts a total performance improvement approach to work that includes employee empowerment, managing with data, a philosophy of continuous improvement, a customer oriented attitude and a work methodology that minimizes error. This includes developing and maintaining quality-monitoring systems in area(s) of responsibility.
    • Reports performance improvement results and addresses any problems or issues accurately and timely.
    • Participates in the development of tactical plan for the area(s) of responsibility.
    • Implements operational changes to satisfy regulatory (local, state, national) requirements and maintains area of responsibility in a state of continual readiness for Joint Commission and DHS surveys.
    • Implements policies, procedures, and directives as appropriate.
    • Ensures a high level of employee, patient and physician satisfaction Maintain positive relations with direct and indirect customers.
    • Develops and maintains open, honest and mutually beneficial relationships with, managers, staff, members of hospital leadership team, medical staff, and other hospital employees. Relationship will be maintained in a manner consistent with Eisenhower Medical Center’s mission values and codes of conduct consistent with Performance Excellence.
    • Communicates closely with treating physicians keeping them informed of scheduling issues, any scheduling delays and patient care issues. Develops and maintains open lines of communication between the team members.
    • Monitors clinic specific business metrics, works with clinic staff to maintain metrics at or above established division goals.
    • Maintains survey-ready clinics, compliant with JCAHO standards and state/federal regulatory bodies. Participates in Joint Commission inspections and other local and state regulatory inspection requirements.
    • Selects, trains/orients, directs, coaches, evaluates, and counsels staff.
    • Monitors daily scheduling for timely flow and reduced wait times.
    • Monitors electronic medical records worklist and MyChart messages of all staff for timely response and follow up.
    • Assists in patient care including rooming of patient, entering health information into EMR, administering injections, assist with exam or diagnostic procedure setup.
    • Ensures compliance with regulatory requirements and with EMC policies and procedures.
    • Monitors to ensure lab quality checks are done daily including refrigerator temperature logging and eyewash checks per policy.
    • Establish and maintain par levels of medical supplies.
    • Ensures that staff consistently provides high quality patient care and/or other support services that are valued by patients, physicians and each other.
    • Ensures National Patient Safety Goals are adhered to and works closely with clinical staff in compliance among all staff and physicians.
    • Collaborates, plans and implements process improvement to maintain high customer satisfaction, with hospital quality staff and clinic division staff.
    • Schedules staff to ensure appropriate coverage, including responsibility to float to other areas or “flex out” when needed.
    • Monitors Kronos and staff timekeeper system. Minimizes overtime and avoids meal penalties.
    • Performs other duties as assigned.