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Job Objective: A brief overview of the position.
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Ensures that staff are providing all patients with a satisfying registration experience and are provided with choices, options and counseling to assist them in making their healthcare decisions. Ensures that all staff is educated in accordance with HIPPA, EMTALA and all governmental regulations and are assessed for the adequate competency expectations.
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Reports to
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Manager and Director
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Supervises
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Admitting Specialists and Admitting Financial Counselors
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Ages of Patients
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Neonate/ Infant
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Pediatric
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Adolescent
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Adult
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Geriatric
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Blood Borne Pathogens
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Minimal/ No Potential
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Qualifications
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Education
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Preferred: Bachelor's degree
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Licensure/Certification
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Preferred: CHAA or CHAM
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Experience
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Required: Minimum one year insurance payors, patient billing, or admitting/registration experience.
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Preferred: Minimum one year supervisory experience.
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Essential Responsibilities
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Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
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Participates in the interview and selection process within the Admitting department.
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Assists in training and new employee department orientation sessions related to Pre-Registration and Patient Financial Counselor processes.
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Develops work schedules, changes in staffing roles and work assignments based on dept needs. Revises schedule to ensure effective coverage at all times, including working within department due to staffing shortage.
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Monitors, reviews and enters corrections to employee Time & Attendance records for adherence to hospital and department time keeping policies on a daily basis.
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Assists Manager/Director with performance evaluations, counseling, staff performance and other personnel related issues.
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Works closely with the department QI Coordinator, Manager and Director during the 30, 60 and 90-day review period and develops competency assessments for all staff.
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Ensures that procedures are followed to provide all patients with the opportunity to be pre-registered by phone prior to time of service.
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Monitors that procedures are followed to ensure accurate and complete demographic, insurance and authorization information and/or a Cash Quote is provided for all registered patients either prior to or at Time of Service.
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Maintains daily productivity logs for each Patient Financial Counselor providing them with data on their successes and identifying any areas of needed improvements
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Ensures that all options have been explored for uninsured patients to include MISP, Medi-Cal, Charity, Uninsured Discount and Victims of Crime.
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Provides assistance to staff and proficiently perform patient registrations as needed.
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Abides by and educates staff of adherence to Governmental Rules and Regulations and EMC Policies (HIPPA, EMTALA, Corporate Compliance).
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Attends available seminars pertaining to Corporate Compliance, Customer Satisfaction, Patient Registration, authorization processes and departmental management meetings.
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Participates in goal setting, developing of department Policies and Procedures and processes within department and assists Director/Manager in planning and directing of changes.
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Demonstrates an awareness and adherence to the departmental budget.
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Provides positive leadership and supports Performance Excellence as an important focus of all EMC employees at all times.
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Performs other duties as assigned.
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Maintains positive working relationship with physicians’ offices, other departments, EMS, law enforcement agencies and co-workers.
- Responsible for being proficient in the Downtime Registration Process.
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Located in the heart of the Coachella Valley, you have access to resort-style living and world-class amenities throughout Southern California.
