Supervisor-Clinic Front Office-Primary Care Internal Med Residency (Cat City)

Job Description:

Education:

Required: High school diploma, GED or higher level degree if hired after March 1, 2025
Preferred: Associate’s degree

Licensure/Certification:

N/A

Experience:

Required: Two (2) years of front office experience in healthcare
Preferred: Leadership experience

Essential Responsibilities:

• Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
• Supervises all front office services within the clinic(s) timely and accurately, including all visits are prior authorized.
• Supervises, develops and participates in training and orientation of staff/contractors within clinic(s).
• Ensures a high level of employee, patient and medical provider satisfaction.
• Resolves escalated patient/customer concerns, complaints and issues and escalates to leader, as appropriate.
• Acts as subject matter expert for front desk operations.
• Registers patients following standard work and maintains compliance according to departmental benchmark guidelines; verifies and accurately enters and updates patient information while registering as per departmental guidelines.
• Answers and properly routes all incoming calls in an appropriate and timely manner, ensuring a high level of customer service is provided at all times.
• Maintains registration error accuracy rate of
• Schedules patients with accurate information following standard work.
• Oversees external communication with other managers/medical providers/clinics and their respective office staff to monitor and ensure service quality and satisfaction.
• Facilitates collection of performance data metrics and provides analysis and regular reports for leadership; audits work of front office staff.
• Actively and independently works to improve daily processes and procedures, and finds solutions to challenges while maintaining close communication with clinic leadership.
• Oversees and monitors efficiency and productivity of front office daily operations within the clinic(s).
• In collaboration with leadership, participates in annual employee performance reviews, counseling and coaching.
• Maintains communication with leadership regarding the department operations and any issues with operations, equipment, staff, contractors and/or guests.
• Maintains front office staff schedules to ensure appropriate coverage.
• Oversees all office supply orders, ensuring cost management, supply rotation and maintains accurate inventories.
• Plans, leads, and maintains documentation of front desk staff meetings.
• Performs other duties as assigned.

Essential Skils:

• Written and verbal communication skills
• Ability to create and maintain positive interpersonal relations with peers, staff, leaders and vendors
• Ability to adapt quickly to changing priorities and unexpected situations
• Ability to provide excellent customer service to all patients, visitors, co-workers and guests
• Willingness to adapt roles and responsibilities as needed for the benefit of the team's objectives and overall success
• Knowledge of general office equipment and computer systems, including Electronic Health Record (EHR) and email systems
• Analyzes situations accurately and escalates, when appropriate
• Problem solving skills to identify issues and formulate effective solutions
• Ability to delegate tasks effectively, optimize team productivity and ensure alignment with organizational goals and objectives
• Ability to prioritize tasks and manage time efficiently to meet deadlines