Applicants will only be eligible to proceed with the hiring process if the applicant: (1) is fully vaccinated and can provide proof of vaccination; or (2) qualifies for a medical or religious exemption that can be accommodated by Eisenhower Health.

group
Category
Management & Supervision
business
Department
EDOC Clinic (Rancho Mirage)
date_range
Schedule
Full Time
schedule
Shift
Day
timer
Hours
8 Hour Shift
place
Location
Rancho Mirage, CA 92270
info
Job #
R0259131
  • Job Objective: A brief overview of the position.
    • The position is primarily responsible for managing, automating and optimizing the care and support of servers, core application infrastructure, workstations and/or mobile devices at Eisenhower Medical Center (EMC).  This position will work in one of two areas: desktop support or data center support.
  • Reports to
    • Manager, Enterprise Infrastructure, or Manager, Desktop and Mobility Support
    • Director, Technical Support, Information Systems
  • Supervises
    • N/A
  • Ages of Patients
    • N/A
  • Blood Borne Pathogens
    • Minimal/ No Potential
  • Qualifications
    • Education
      • Bachelor's Degree in IT or Computer Science or equivalent work experience
    • Licensure/Certification
      • Required: Security+, or must complete Security+ (or comparable course) within one year of hire
      • Preferred: MCITP, MCTS, A+, Network+
      • Epic technical certifications required for some positions
    • Experience
      • Required: 3+ years as a System Administrator in an Enterprise environment, or equivalent environment and role
      • Preferred: Experience supporting a healthcare enterprise environment or healthcare data center
  • Essential Responsibilities
    • Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
    • Provides support for all servers, workstations, mobile devices and other IT infrastructure.
    • Communicates regularly with internal applications and operational staff, as appropriate, in order to ensure the system integrity, security and availability
    • Checks ticket management and project work queues daily. Updates work orders, trouble tickets and project tasks on a weekly basis until tasks are complete.
    • Automates as many IT processes as possible to reduce delivery time of IT services.(pc refresh, server provisioning, VM builds, server de-provisioning, etc.)
    • Reviews, analyzes, and evaluates information technology systems operations and their effectiveness. Suggests plans for improvement or automation when appropriate.
    • Develops comprehensive test plans to validate scripts, pushes and other changes.
    • Supports the IT System Analysts during and post implementation of all IT systems.
    • Uses extensive experience to quickly evaluate and resolve complex technical issues while following industry standards and best practices.
    • Participates on committees and in meetings where issues involving security and systems are discussed.
    • Effectively communicates with IS staff members, vendors and users, and facilitates communication between these groups to identify system needs, modifications, and/or issues. Works with these groups to reach resolution of issues, define necessary modifications and develop solutions.
    • Demonstrates excellent time and project management skills as well as organizational and personal skills to work with a variety of people.
    • Advises Director or Manager of any issues that could relate to poor customer satisfaction, breaches in security and/or operational risks.
    • Works as team member and independently with minimal supervision.
    • Participate in an on-call rotation.
    • Has a friendly and proactive attitude to helping others in the IT and other departments.
    • Performs other duties as assigned.