Applicants will only be eligible to proceed with the hiring process if the applicant: (1) is fully vaccinated and can provide proof of vaccination; or (2) qualifies for a medical or religious exemption that can be accommodated by Eisenhower Health.

Administrative Support
EDOSC Surgery
Full Time
12 Hour Shift
Rancho Mirage, CA 92270
Job #
  • Job Objective: A brief overview of the position.
    • This position is responsible for: Creating the first and last impressions of the Eisenhower Healthcare experience for patients/guests/visitors by introducing and coordinating all EDOSC (Eisenhower Desert Orthopedic Surgery Center) unit specific services available including administrative and technical support to the Director or designee of the assigned Unit. The position assists in administrative operations as directed by the Unit Director or designee; provides various clerical, administrative, and general office support involving computer order entry, transport labs/pathology/equipment to designated departments, word processing, creating of forms, report preparation, record and file maintenance, mail distribution and telephone reception
  • Reports to
    • EDOSC Clinical Manager, Director or designee
  • Supervises
    • N/A
  • Ages of Patients
    • Pediatric
    • Adolescent
    • Adult
    • Geriatric
  • Blood Borne Pathogens
    • Minimal/ No Potential
  • Qualifications
    • Education
      • Preferred: Medical Terminology Class and or medical career courses
    • Licensure/Certification
      • N/A
    • Experience
      • Required: Computer and telephone experience, excellent customer service
      • Preferred: Medical Front Office experience
  • Essential Responsibilities
    • Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
    • Manages unit specific desk functions in collaboration with the Clinical staff, included but not limited to, provide a warm welcome/farewell to all who enter/leave.
    • Assists in identification of possible risk issues and coordinates with Clinical Director or designee for appropriate resolution:
    • Assists with non-clinical performance improvement initiatives.
    • Demonstrates ability to operate all non-clinical equipment used by patients/guests including:
    • Consistently and sincerely demonstrates “will do/can do” attitude at all times.
    • Assist with coordination of unit repairs/maintenance for unit, implements work orders.
    • Prepares and organizes work area on a daily basis in collaboration with surgical schedule.
    • Ensures proper physician’s names are displayed for the day.
    • Acts as liaison between patients and staff members.
    • Prepares miscellaneous paper charts for HIM scanning.
    • Initiates computer entry for requests: bed transfer, discharge, against medical advice, and deceased patients.
    • Assign Mobile Heart Beat staff phone number into Rauland Borg Responder system.
    • Answers patients call light and communicates patient needs to the care team.
    • Answers department phone within 3 rings and communicates in a calm, pleasant manner, identifying department and self.
    • Orders unit supplies with assigned M.S.C. and office supplies under the direction of the Clinical Director or designee.
    • Aids in keeping unit and supplies orderly.
    • Aids in transport of labs, pathology, equipment, and patients to indicated departments.
    • Prepares RN worksheets for report.
    • Documents correct and accurate information on daily census.
    • Initiates solutions to unit needs without prompting such as taking part in computer projects.
    • For all physician consults, notifies physician and or physician’s exchange and enters into computer.
    • Performs other duties as assigned