Director-Clinical Applications Information Technology-Information Systems

Job Objective:

Responsible for ensuring the support of end users for all clinical software applications in use at Eisenhower Health.

Essential Responsibilities:

• Collaborates with the CIO to develop departmental goals and objectives; establishes, implements and maintains policies and procedures for department orientation.
• Collaborates with the CIO to assess, plan and implement process improvement strategies; maintains appropriate quality control.
• Manages special projects by identifying and clarifying issues and priorities; communicating and coordinating requirements; evaluating milestone accomplishments and evaluating optional courses of action.
• Responsible for providing effectiveness in leadership through broad collaborative skills, deliberate decision-making and effective delegation and follow up; creates a supportive environment that promotes innovative employees and high morale.
• Develops a qualified, engaged, certified staff and leadership team to support the systems in production throughout the health system.
• Assigns responsibilities, projects and tasks to staff reporting to this position, balances skills and workload of the group to ensure the best support and customer satisfaction.
• Supervises staff and manages employee performance; provides on-going feedback, addresses problems, orients and trains employees, verifies competency and identified and suggests ways to develop skills.
• Maintains external relationships with vendors to ensure appropriate support, issue escalation, and to achieve the maximum savings for Eisenhower Health.
• Reviews end-user surveys and ensures proper expedient follow up with all negative surveys received.
• Champions and promotes effective system selection options, system support and process redesign with Eisenhower leadership; recommends the use of IT to improve quality and the patient experience.
• Responsible for budget for cost center including budget preparations, budget management and budget variances.
• Achieves management goals and responsibilities set forth by the Executive Leadership Team.
• Remains abreast of current legislation, future legislation and changes that may affect hospital and ambulatory processes, reimbursement, compliance, billing, etc.
• Works closely with Information Systems management team to ensure unison across technology hardware, software and platforms.
• Backs up other Information Systems Directors and/or CIO in their absence.

Essential Skils:

• Knowledge of best practices for healthcare information technology and system analysis
• Knowledge of project management processes and standards
• Ability to interact with users, administration, physicians and staff
• Skill in leading, guiding and evaluating performance and providing training to improve performance
• Ability to direct and manage multiple projects
• Knowledge of software support processes and tools
• Ability to identify and communicate user’s needs
• Ability to interact and negotiate with vendors
• Knowledge of software applications (Epic preferred) for healthcare
• Knowledge of contract review and negotiations techniques
• Ability to communicate effectively both orally and in writing