LVN-Clinical Office Practice Manager-Primary Care (Indio)

Job Description:

Education:

Required: Graduate of an accredited Licensed Vocation Nurse Program if hired after March 1, 2025

Licensure/Certification:

Required: California Licensed Vocational Nurse (LVN); American Heart Association BLS

Experience:

Required: Two (2) years of experience in an outpatient clinic or physician clinic setting
Preferred: Leadership experience; experience communicating and translating medical terminology using bilingual Spanish/English skills in a hospital, clinic or medical practice setting

Essential Responsibilities:

• Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
• Supervises patient throughput process, ensuring efficient systems are in place; participates in patient care as backup to nursing and other clinical staff.
• Ensures accurate documentation of patient care.
• Prepares and maintains a work schedule for staff consistent with budgeted productivity standards.
• Manages staff including: coaching, counseling, hiring and training; performs timely employee evaluations; ensures thorough and consistent employee improvement plans, when needed.
• Reviews and approves time keeping system and all payroll processes.
• Coordinates and reports quality improvement program monitoring criteria and metrics; creates action plans for improvement.
• Maintains appropriate inventory of patient care and non-patient care supplies.
• Utilizes reports (productivity, OT and meal penalty reports) in management of day-to-day clinic operations.
• Monitors the environment of care on a daily basis, correcting any safety issues which may present; reports safety issues outside of direct control to appropriate department for resolution; monitors external department response and correction.
• Facilitates employee in-services and continuing education.
• Reports all patient, provider, staff and/or visitor issues or problems to the CAO in a timely manner.
• Ensures a high level of employee, patient and physician satisfaction.
• Manages external communication with other physicians and their respective office staff to monitor and ensure service quality and satisfaction.
• Ensures that billing process is followed and coding/documentation is sent to Patient Financial Services in a timely manner.
• Ensures efficient, productivity and sufficient financial resources, including adequate reserves to meet all current and projected financial requirements.
• Facilities cross-training of all staff for adequate office coverage.
• Completes special projects as assigned.
• Role models the organization’s values.
• Complies with and ensures office and hospital-wide performance excellence standards are followed.
• Performs other duties as assigned.

Essential Skils:

• Ability to prioritize tasks and manage time efficiently to meet deadlines
• Ability to communicate with patients, healthcare professionals, and staff to ensure clear and accurate exchange of information
• Ability to lead by example, demonstrating integrity, transparency, and accountability in decision-making and actions
• Ability to coordinate and integrate healthcare service offerings
• Ability to adapt quickly to changing priorities and unexpected situations
• Self-starter; driven to take action without needing prompting
• Knowledge of patient care standards of care as it relates to the services provided in the practice
• Knowledge of Joint Commission, State DPH or other accreditation standards of care
• Ability to analyze issues, identify root causes, and develop solutions
• Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant software applications
• Written and verbal communication skills
• Ability to create a welcoming environment for patients and visitors, demonstrating empathy and respect in all interactions
• Ability to delegate tasks effectively, optimize team productivity and ensure alignment with organizational goals and objectives
• Ability to foster a cooperative and supportive work environment, promoting teamwork and morale
• Ability to work collaboratively in a multidisciplinary team