Located in the heart of the Coachella Valley, you have access to resort-style living and world-class amenities throughout Southern California.
Job Objective:
Develops and presents educational curriculum specifically directed to all front desk/office staff within the Ambulatory Division. Provides formal and informal training to all front desk/office staff, as well as directors, clinic managers, managers, supervisors, team leads, patient admission staff, and schedulers. Develops and implements training education which includes: new hire orientation, insurance, referral, authorizations, work flow management, and lead/supervisor customer service. In addition, develops and implements refresher training education for referrals and insurance. Additional duties include, clinic rounding, operating the help desk, and conducting audits.
Job Description:
Education:
Required: High school diploma, GED or higher level degree
Preferred: Bachelor’s degree in Education or related field
Licensure/Certification:
N/A
Experience:
Required: Three (3) years of experience in healthcare registration, scheduling, insurance, referrals, and/or authorizations
Preferred: Training experience
Essential Responsibilities:
- Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
- Coordinates the training of new employees and in-service programs for existing employees.
- Coordinates and facilitates the development and delivery of training to outpatient clinic front desk staff.
- Plans, develops, and implements educational programs to support development of staff.
- Maintains open communication with all co-workers, physicians, other hospital departments, outside vendors/visitors and Leadership and works to improve interdepartmental relationships.
- Assesses for and identifies positive and negative trends within the industry and workflow. Communicates findings per the chain of command. Develops solutions and procedures to implement the identified change.
- Ensures the Patient Financial Services staff, Concierge staff, and Ambulatory Registration staff are updated with the latest changes in policy and procedure via e-mail, communication book, and other methods of verbal/written communication.
- Maintains verified and accurate documentation on staff performance and other work related issues.
- Monitors all front desk staff for accuracy and workflow adherence. Serves as a resource to staff and assist in troubleshooting error mitigation. Informs management of staff performance issues and concerns.
- Modifies education to reflect insurance changes, trends, and type. Provides up-to-the-minute staff education as modification occurs.
- Maintains a strict adherence to all Governmental Rules, Regulations, and Policies (i.e. HIPPA, EMTALA, Compliance, etc.).
- Coordinates on-site, outreach education on an as needed basis.
- Attends and participates in staff meetings.
Essential Skils:
- Ability to remain current on insurance trends, rules, changes and updates
- Knowledge of medical terminology, hospital, physician practice or clinic-based Federal rules, regulations and procedures (HIPAA, Medicare, Military)
- Excellent people skills and the ability to deal with difficult and stressful situations in a calm and professional manner
- Written and verbal communication skills
- Excellent customer service and computer literacy (including Word, Excel, Outlook, etc)
- Knowledge of safety practices
- Ability to remain current on Medicare and Military insurance changes and updates
