Specialists (Clinical and Non-Clinical)
Information Systems
Full Time
8 Hour Shift
Rancho Mirage, CA 92270
Job #
  • Job Objective: A brief overview of the position.
    • The Clinical Application Analyst position supports the core functions of EMC Epic clinical applications to enable cost-effective, high quality, efficient, and safe patient care.
    • Strong communication, follow-up and prioritization skills
    • Understands and has experience working with PeriOperative teams and providers
    • Extensive Epic OpTime/Anesthesia build experience
    • Experience with device mapping / capsule technology
    • Experienced with the upgrade process for Epic Foundation system
    • Able to perform in-depth analysis of PeriOp workflows, data collection, report details, and other technical issues associated with Epic software and end user desired outcomes
    • Able to probe for information about the underlying needs of the organization and user community
    • Able to calmly and thoughtfully troubleshoot problems and questions from end users
  • Reports to
    • Director, Applications
  • Supervises
    • N/A
  • Ages of Patients
    • N/A
  • Blood Borne Pathogens
    • Minimal/ No Potential
  • Qualifications
    • Education
      • Required: Relevant degree or experience in lieu of degree
      • Preferred: Bachelor’s Degree
    • Licensure/Certification
      • Epic certifications Required: OpTime and Anesthesia.
    • Experience
      • 3-5 years demonstrated experience as an OpTime / Anesthesia Application Analyst.
      • Current industry knowledge in the areas relevant to this specified role
  • Essential Responsibilities
    • Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
    • Acts as a liaison between assigned departments, clinical end users and I.S. technical personnel.
    • Assists in the coordination and maintenance of all current systems for assigned departments.
    • Support the departments and staff during, and post implementation, of assigned applications/systems.
    • Provides at the elbow support for providers and end users as needed during and after clinical system upgrades.
    • Analyzes current systems and processes in order to identify opportunities for improvement in patient care, provider productivity, financial outcomes and ancillary relations or cost savings.
    • Identify and assist with planning for, and developing, department-specific requirements for future product acquisitions.
    • Performs written and oral project status reporting on a regular basis as requested.
    • Communicates with IS staff members, vendors and users, and facilitates communication between these groups to identify system needs, modifications, and/or issues. Works with these groups to reach resolution of issues, define necessary modifications and develop solutions.
    • Analyzes user-requested programming changes, documents requests, facilitates communication between users and IS staff.
    • Works with vendors to determine, review and document acceptance of system changes. Facilitates communications between IS personnel and vendor representatives.
    • Provides technical assistance and support to expert users.
    • Follows Project Management Office (PMO) guidelines on all projects.
    • Assures that all necessary documentation (i.e. procedures, processes) is properly completed.
    • Troubleshoots issues and document for vendor resolution.
    • Update all service requests on a monthly basis and communicate updates to the requestor on a monthly basis.
    • Ensures that email and voice mail indicate unavailability with alternative contact when out of office.
    • Assume administrative tasks to support management as requested and perform other duties as assigned.