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Job Objective: A brief overview of the position.
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Works under the direction of the Customer Service Manager. . Is engaged in activities relating to the collection of payment and/or resolution of self-pay balance accounts.
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Reports to
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Manager- Patient Financial Services
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Supervises
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N/A
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Ages of Patients
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N/A
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Blood Borne Pathogens
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Minimal/ No Potential
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Qualifications
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Education
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Required: Highschool Diploma, GED or Higher Level Degree
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Licensure/Certification
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N/A
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Experience
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Preferred: Experience in a hospital and/or clinic setting; self-pay or insurance billing/collection experience or billing certification or course work; office or collection agency experience setting may be substituted
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Essential Responsibilities
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Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
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Manages new accounts, on a daily basis, by working within Receivables Workstation. Contacts patient and/or account guarantor to solicit payment on account.
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Manages new credit balance accounts daily and prepares adjustments or refunds to zero the account balance.
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Works all accounts listed in on the daily bad debt and bankruptcy list, on a daily basis to promote collection of accounts. This will include telephoning the payer or identifying the claim on the payers’ Internet location.
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Manages entire account inventory on a timely basis to promote payment and resolution of all accounts prior to ninety days from date of billing.
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Receives and reacts to incoming mail and telephone call from patients regarding assigned accounts.
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Works with patients in regards to extended payment plans and/or financial assistance packages.
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Records newly identified insurance plans and facilitate the account processing of new plan in accordance with pre-billing policies and procedures.
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Records accurate and definitive notes in the electronic account file that depict the current status of account, issues with account and anticipated date of resolution.
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Escalates account management to Customer Service Manager when extraordinary issues arise.
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Obtains and records “Promise to Pay” amounts on a daily basis that are consistent with the cash collection goals of the department.
- Performs other duties as assigned.
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Located in the heart of the Coachella Valley, you have access to resort-style living and world-class amenities throughout Southern California.
Eisenhower Health offers generous benefits package and matched retirement plan.
Effective immediately upon hire, all employees are eligible to participate in a benefits program designed to make a difference for you and your family.
A Culture of Positivity and Support
From the beginning, this organization formed a culture based on strong values, commitments and a passion for service and professional excellence.
What Our Nurses Say
One of my very favorite things about working at Eisenhower Health is the culture on inclusivity that we have and a strong base for evidence-based practice.
Lori
Neonatal Nurse
One of the greatest things about working as a nurse at Eisenhower Health is how much support you get from Administration. We keep on improving the process here. It's a fantastic place to work.
Richard
Nursing Supervisor
My favorite thing about working at Eisenhower Health is the camaraderie within my unit and with the different departments.
Jennifer
Registered Nurse
Be a Part of an Award-Winning Team
