Located in the heart of the Coachella Valley, you have access to resort-style living and world-class amenities throughout Southern California.

  • Job Objective: A brief overview of the position.
    • Works under the direction of the Customer Service Manager. .  Is engaged in activities relating to the collection of payment and/or resolution of self-pay balance accounts. 

  • Reports to
    • Manager- Patient Financial Services

  • Supervises
    • N/A
  • Ages of Patients
    • N/A
  • Blood Borne Pathogens
    • Minimal/ No Potential
  • Qualifications
    • Education
      • Required: Highschool Diploma, GED or Higher Level Degree

    • Licensure/Certification
      • N/A
    • Experience
      • Preferred: Experience in a hospital and/or clinic setting; self-pay or insurance billing/collection experience or billing certification or course work; office or collection agency experience setting may be substituted

  • Essential Responsibilities
    • Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
    • Manages new accounts, on a daily basis, by working within Receivables Workstation. Contacts patient and/or account guarantor to solicit payment on account.
    • Manages new credit balance accounts daily and prepares adjustments or refunds to zero the account balance.
    • Works all accounts listed in on the daily bad debt and bankruptcy list, on a daily basis to promote collection of accounts. This will include telephoning the payer or identifying the claim on the payers’ Internet location.
    • Manages entire account inventory on a timely basis to promote payment and resolution of all accounts prior to ninety days from date of billing.
    • Receives and reacts to incoming mail and telephone call from patients regarding assigned accounts.
    • Works with patients in regards to extended payment plans and/or financial assistance packages.
    • Records newly identified insurance plans and facilitate the account processing of new plan in accordance with pre-billing policies and procedures.
    • Records accurate and definitive notes in the electronic account file that depict the current status of account, issues with account and anticipated date of resolution.
    • Escalates account management to Customer Service Manager when extraordinary issues arise.
    • Obtains and records “Promise to Pay” amounts on a daily basis that are consistent with the cash collection goals of the department.
    • Performs other duties as assigned.

Eisenhower Health offers generous benefits package and matched retirement plan.

Effective immediately upon hire, all employees are eligible to participate in a benefits program designed to make a difference for you and your family.

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A Culture of Positivity and Support

From the beginning, this organization formed a culture based on strong values, commitments and a passion for service and professional excellence.

What Our Nurses Say

One of my very favorite things about working at Eisenhower Health is the culture on inclusivity that we have and a strong base for evidence-based practice.


Neonatal Nurse

One of the greatest things about working as a nurse at Eisenhower Health is how much support you get from Administration. We keep on improving the process here. It's a fantastic place to work.


Nursing Supervisor

My favorite thing about working at Eisenhower Health is the camaraderie within my unit and with the different departments.


Registered Nurse

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