Located in the heart of the Coachella Valley, you have access to resort-style living and world-class amenities throughout Southern California.
Job Description:
Education:
Required: High school diploma, GED or higher level degree
Preferred: Associate’s or bachelor’s degree
Licensure/Certification:
N/A
Experience:
Required: Two (2) years of healthcare or administrative experience
Preferred: Admitting or insurance experience in healthcare
Job Objective:
Provides administrative support for the department and assists with scheduling appointments and tests for 24/7 patients; plays a critical role in recognizing donors who make significant contributions to Eisenhower Health.
Essential Responsibilities:
- Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
- Acts as direct liaison for all
- Calls patients for availability and scheduling.
- Prepares typed schedule for patients with multiple appointments.
- Collects patient information, CDs, films etc. and sends them to appropriate department.
- Schedules outpatient testing and/or procedure appointments with appropriate departments.
- Assures patients and/or families have information to contact
- Order department supplies and schedules office maintenance.
- Assist with workflow for
- Assists
- Assists RN’s and physicians with Epic “Care Everywhere”.
- Acts as liaison for maintenance/care of
- Answers all incoming phone calls, routing as needed.
- Picks up or delivers packages on campus.
- Processes communications/arrangements for
- Identifies patients through use of proper method of retrieving patient history/information to avoid creation of duplicate Medical Records for additional patient visits.
- Verifies and accurately enters and updates patient information while registering as per departmental guidelines.
Essential Skils:
- Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant software applications
- Ability to adapt quickly to changing priorities and unexpected situations
- Ability to handle patient complaints and feedback professionally, facilitating resolutions to enhance patient satisfaction
- Ability to communicate with patients, healthcare professionals, and staff to ensure clear and accurate exchange of information
- Ability to create a welcoming environment for patients and visitors, demonstrating empathy and respect in all interactions
- Written and verbal communication skills
- Ability to prioritize tasks and manage time efficiently to meet deadlines
- Ability to organize patient’s schedules efficiently
