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Job Objective: A brief overview of the position.
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This position is responsible for the clerical duties of the 24/7 Services department including assisting with the scheduling of appointments and test for the 24/7 patients. Is the administrative support for EPIC. This position plays a critical role in recognizing donors who make significant contributions to Eisenhower Medical Center.
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Reports to
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Director, 24/7 Services
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Supervises
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N/A
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Ages of Patients
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N/A
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Blood Borne Pathogens
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Minimal/No Potential
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Qualifications
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Education
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Required: Highschool, GED or Higher Level Degree
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Preferred: Associates or B.A. degree
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Licensure/Certification
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N/A
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Experience
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Required: Two (2) years Healthcare experience and Two (2) years Administrative Experience
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Essential Responsibilities
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Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
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Acts as direct liaison for all 24/7 patients.
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Calls patients for availability and scheduling.
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Prepares typed schedule for patients with multiple appointments.
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Collects patient information, CDs, films etc and send them wherever needed.
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Schedules outpatient testing and/or procedure appointments with appropriate departments.
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Assure patients and/or families have information to contact 24/7 Services.
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Order department supplies.
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Assist with workflow for 24/7 Queue Management.
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Assist 24/7 patients navigate email encryption issues.
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Assist 24/7 patients navigate Epic “My Chart”.
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Assist’s RN’s and physicians with Epic “Care Everywhere”.
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Direct liaison for maintenance/care of 24/7 vehicles.
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Responsible for scheduling office maintenance.
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Responsible for incoming phone calls and routing as needed.
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Responsible for pickup/delivery of packages/FedEx on campus.
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Responsible for communications/arrangements for 24/7 hospitality.
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Identifies patients through use of proper method of retrieving patient history/information to avoid creation of duplicate Medical Records for additional patient visits.
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Verifies and accurately enters and updates patient information while registering as per departmental guidelines.
- Performs other duties as assigned.
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Located in the heart of the Coachella Valley, you have access to resort-style living and world-class amenities throughout Southern California.
