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Job Description: A brief statement of the position, including the general job duties.
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The Director of Ambulatory Project Management and Optimization is responsible for collaboration with division leaders and its clinics for planning, implementation, and optimization of technology in support of improved patient care through project leadership. The position provides strategic oversight and support of Epic optimization using the Epic electronic health record (EHR) and leads other divisional projects benefiting Eisenhower health centers, patients, providers and staff. The Director will work closely with the VP of Ambulatory on execution of divisional strategic planning involving key objectives and aims.
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Reports to
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Chief Administrative Officer (CAO), VP of Ambulatory Services
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Supervises
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Project Manager-Ambulatory
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Ages of Patients
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N/A
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Blood Borne Pathogens
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Minimal / No Potential
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Qualifications
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Education
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Required: Bachelor’s degree in Healthcare, Business or other related field
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Preferred: Master’s degree in a related field
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Licensure/Certification
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N/A
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Experience
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Required: Five (5) years of leadership experience in healthcare, project management or related field
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Preferred: Lean Six Sigma Training and experience working directly with physicians, APP clinicians and clinic support staff
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Specific Skills, Knowledge, Abilities Required
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Knowledge of program development, planning, implementation and administration principles and practices
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Ability to manage time, multitask and shift priorities in an ever changing environment
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Excellent leadership and mentoring skills
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Ability to work independently, as a team member, and with minimal supervision
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Knowledge of Electronic Health Records, Epic ambulatory models preferred; ability to quickly learn the capabilities of software in use
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Ability to analyze information systems and data flow, creatively problem solve how best to exchange information between existing information systems.
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Ability to use available software to create and modify a variety of clinical reports, as needed and specified
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Essential Job Specific Responsibilities
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Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
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Develops appropriate tools/templates to guide and standardize project work activities.
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Ensures projects are managed to expected constraints of time, cost, quality and scope.
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Fosters an environment of continuous improvement and promoting an environment of effective decision-making.
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Manages a team of direct-report staff; directing work duties and making assignments.
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Builds team cohesion and aligns staff to vision and mission of the Center.
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Continuously develops project staff through mentoring, coaching, training, external professional development and shared lessons learned.
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Establishes and implements key metrics indicators that measure project performance.
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Conducts periodic project audits to identify areas for improvement.
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Maintains an awareness and in-depth knowledge of current innovative technology and products related to organizations EHR to improve user experience/efficiency.
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Selects and manages qualified vendors and other contract services.
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Participates in various committees aimed at optimizing our business, clinical and technological framework.
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Establishes expectations, monitor milestones, and support roll out of new functionality across the Ambulatory Division network.
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Works collaboratively with Care Coordination leadership specifically on attaining and maintaining Patient Centered Medical Care Home accreditation through project leadership and EHR system implementation.
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Assists in implementation EHR platforms that provide infrastructure for value based care models to achieve the quintuple aim of improving population health, enhancing the care experience, reducing costs, addressing care team burnout, and advancing health equity.
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Project management and technical leadership for EHR innovation and optimization projects, representing the interests of the Ambulatory Division and health system on all relevant EHR/IT projects and workgroups.
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Provides mentorship, direction and support to the ambulatory division for ongoing and ad-hoc projects related to data governance, health information exchange, EHR and support systems upgrades, issues, and new build requests.
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Leads or supports Ambulatory Division workgroups as appropriate. Develops general reports or dashboards as needed.
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Performs other duties as assigned.
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Located in the heart of the Coachella Valley, you have access to resort-style living and world-class amenities throughout Southern California.
