Located in the heart of the Coachella Valley, you have access to resort-style living and world-class amenities throughout Southern California.
Job Description:
Education:
Required: High school diploma, GED or higher level degree
Preferred: Bachelor's degree
Licensure/Certification:
N/A
Experience:
Required: One (1) year of experience in a customer service role
Preferred: Event coordination experience, fundraising, client or customer-based project management.
Job Objective:
Assists the Donor Engagement and Events Director of Eisenhower Health Foundation in meeting Capital Campaign, 24/7, Annual Giving and Planned Giving fundraising goals; produces and delivers extremely detailed tasks, a high-level of organization and communication and compassion with donors, employees and external partners in a dynamic event environment. Attends Foundation events to ensure overall success as directed by leadership.
Essential Responsibilities:
- Demonstrates compliance with Code of Conduct and compliance policies and takes action to resolve compliance questions or concerns and report suspected violations.
- Answers Donors on the RSVP Phone Line and takes accurate phone messages, RSVPs, event requests, distributes information appropriately and follows up with donors, if necessary.
- Answers Donors on the Event RSVP emails and gives donors professional and accurate answers in writing.
- Greets walk-in donors and supports donor questions, involving event information, RSVPs and payment for events, if necessary.
- Supports donors with accessing their physical or digital tickets for all ticketed events.
- Responsible for physical event preparation, load-in, set-up and load out for indoor and outdoor events and tours.
- Creates, proofs and sets up all Foundation Event name tags, ensuring accuracy and details.
- Documents and communicates important and thoughtful details from donors to provide excellent customer service.
- Assists director and manager with food and beverage, execution and presentation with vendors across all various levels of Foundation events.
- Assists director and manager with all rental execution and presentation with vendors across all various levels of Foundation events.
- Assists director and manager with all audio and visual planning, requests and execution across all various levels of Foundation events.
- Attends and works all Eisenhower Health Foundation Events.
- Assists director with purchasing all event-related items for third party events.
Essential Skils:
- Ability to adapt quickly to changing priorities and unexpected situations
- Ability to create a welcoming environment for patients and visitors, demonstrating empathy and respect in all interactions
- Ability to effectively communicate in a positive and professional manner
- Ability to prioritize tasks and manage time efficiently to meet deadlines
- Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant software applications
- Ability to work in a physically demanding job that may include lifting, carrying, pushing or pulling up to 50 pounds
- Ability to work in various environments, including indoor venues, outdoor spaces and large-scale event locations
- Exceptional writing, editing, and proofreading skills with strong attention to detail
