HR Support Representative-Human Resources

Job Description:

Education:

Required: High school diploma, GED or higher level degree Preferred: Bachelor's degree

Licensure/Certification:

Required: N/A

Experience:

Required: Two (2) years of HR experience or Bachelor’s degree in lieu of experience Preferred: HR experience in healthcare

Essential Responsibilities:

• Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
• Coordinates pre-employment process for new hires; new employee pre-employment examinations, processes background check, completes enrollment for orientation attendance; ensures New Employee Checklist is completed.
• Reviews and validates required new hire forms for completeness, accuracy and appropriate signatures. Communicates average rate with overtime to new hires as applicable.
• Reviews benefit plans and enrollment options with new hires and employees; escalates complex questions and issues to HR Representative or Benefits Specialist.
• Processes new employee badge and assigns security access when appropriate.
• Supports HR Representative as needed with General Orientation (GO) and Rewards and Recognition programs.
• Verifies and documents status of professional licensure and certification for all licensed and certified positions upon hire, promotion and renewal by utilizing the primary source verification; escalates to HR Relationship Manager as needed.
• Distributes compliance emails to employees and their leaders for life support certifications as needed.
• Accurately enters and reviews status changes, compensation changes, benefit elections/changes, licensure/certification and corrective action forms in HRIS system as outlined in applicable protocol; identifies opportunities for improvements on protocols and collaborates with Lead-HR Support Representative and HR Representatives to ensure accuracy.
• Maintains data integrity to ensure that employee data is accurate, consistent, complete, and valid throughout employee life cycle.
• Processes and updates employee leave of absence status in HRIS using Matrix Details LOA report. Contacts employees to confirm return to work date; contacts Matrix to extend LOA and updates Workday accordingly. Tracks, reconciles and logs employee return to work information on an ongoing basis. Escalates complex LOAs to HR Representative.
• Collects and enters student, physician, and contractor data in HRIS system.
• Prepares termination packet for HR Relationship Manager; processes employee terminations in HRIS as outlined on termination checklist; identifies outstanding relocation and sign on bonuses repayment obligations and notifies HR Representative.
• Creates and maintains electronic personnel files and conducts audits as requested.
• Assists HR team with file preparation for audits and surveyors using checklist.
• Assists in directing employees to utilize
• Covers front desk and main phone line as scheduled; answers general HR questions; directs phone calls and walk-ins to appropriate team member.
• Processes EDD SDI/Paid Family/Unemployment Claims; escalates complex claims to HR Representative as needed.

Essential Skils:

• Written and verbal communication skills
• Ability to provide excellent customer service to all patients, visitors, co-workers and guests
• Self-motivated, self-starter, and ability to organize efforts around helping to create a positive experience
• Ability to type accurately and quickly using a keyboard, including the function keys
• Problem solving skills to identify issues and formulate effective solutions
• Ability to operate general office equipment (i.e., computer, printer, scanner, telephone, etc.)
• Knowledge of MS Office Suite (Excel, Word, Outlook and Power Point) and HR information systems
• Establishes and maintains effective working relationships
• Ability to prioritize tasks and manage time efficiently to meet deadlines