Search for a job

Located in the heart of the Coachella Valley, you have access to resort-style living and world-class amenities throughout Southern California.

  • Job Objective: A brief overview of the position.
    • Performs account review, follow-up and collections to include double recoupment, correspondence and credit balance resolution.

  • Reports to
    • Director of Patient Financial Services and/or Clinic Billing

  • Supervises
    • N/A

  • Ages of Patients
    • N/A

  • Blood Borne Pathogens
    • Minimal/ No Potential

  • Qualifications
    • Education
        • Required: High school diploma, GED or higher level degree

    • Licensure/Certification
        • N/A

    • Experience
        • Required: One (1) year of billing/collections experience, billing certification or prior successful internship/temporary assignment in a patient financial service setting
        • Preferred: Experience with managed care and Medicare/Medi-Cal Billing regulations
  • Essential Responsibilities
    • Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
    • Manages new accounts, on a daily basis, by working within Receivables Workstation. Interfaces with other departments within the hospital, when appropriate, to obtain information necessary to process or resolve claims. Contacts patient and/or account guarantor to solicit payment on account.
    • Works all accounts listed in the Follow-Up queue, on a daily basis to promote collection of accounts. This will include telephoning the payer, messaging or identifying the claim on the payers’ Internet websites.
    • Manages account inventory on a timely basis to promote payment and resolution of all accounts as instructed by management.
    • Stays current on all payer requirements by reading bulletins, reviewing provider handbooks, accessing websites, etc.
    • Processes incoming correspondence, including signature letters, denials, prior authorizations and additional information necessary to process the claim.
    • Records newly identified insurance plans and facilitates the account processing of new plan in accordance with pre-billing policies and procedures.
    • Records accurate and definitive notes in the electronic account file that depict the current status of account, issues with account and anticipated date of resolution.
    • Escalates account management to Supervisor when issues arise, if needed.
    • Ensures PFS management is kept up to date with contract, payer or system changes and/or issues.
    • Assigns a status code to each worked account to enable account tracking, statistical data gathering and audit activities.
    • Manages new credit balance accounts every day and prepares adjustments or refunds to zero the account balance.
    • Handles special projects as directed by management e.g. high dollar accounts, accounts over 180 days old, etc.
    • Attends, in-house training and attends classes pertaining to Federal and State billing regulations as well as Compliance Issues and Guidelines as requested.
    • Maintains productivity standards by payer assignment.
    • Performs other job related tasks as assigned.

Eisenhower Health offers a generous benefits package and a matched retirement plan.

Employees are eligible to participate in a benefits program designed to make a difference for you and your family.

View Full Benefits

A Culture of Positivity and Support

From the beginning, this organization formed a culture based on strong values, commitments and a passion for service and professional excellence.

What Our Nurses Say

One of my very favorite things about working at Eisenhower Health is the culture on inclusivity that we have and a strong base for evidence-based practice.

Lori

Neonatal Nurse

One of the greatest things about working as a nurse at Eisenhower Health is how much support you get from Administration. We keep on improving the process here. It's a fantastic place to work.

Richard

Nursing Supervisor

My favorite thing about working at Eisenhower Health is the camaraderie within my unit and with the different departments.

Jennifer

Registered Nurse

Be a Part of an Award-Winning Team

Magnet Recognized 2024-25 Best Regional Hospital Geriatric Accredited Watson Health Top 50 Cardiovascular Hospitals
Eisenhower Health Careers