Manager-Security and Emergency Management-Security

Job Objective:

Responsible for the administration, coordination, planning, development, direction and implementation of the Security Program, policy and accrediting and regulatory agency requirements. Reviews and acts promptly to reports from such agencies and oversees department policies to conform to appropriate mandates and standards of expectations. Also acts as the Emergency Manager in the absence of the Director of Safety Security and Emergency Management and assists with the planning and execution of disaster drills.

Essential Responsibilities:

• Demonstrates compliance with Code of Conduct and compliance policies and takes action to resolve compliance questions or concerns and report suspected violations.
• Serves as the leader of security personnel, managing the security staff and overseeing the day-to-day program. 
• Acts as subject matter expertise in applicable security related subject matter; understands, adheres to, and enforces standards, policies, and compliance of all security staff with applicable national, local and accreditation agency standards. 
• Reviews site post orders annually and collaborate needed changes with leadership.
• Administers Job Site Analysis (JSA) and safety programs annually, outlining site-specific hazards for security guards on assigned shifts including vehicle / driving safety as appropriate. 
• Monitors, reviews and analyzes information from materials, events and the environment to detect or assess security related problems and report and act on each as appropriate for compliance and response.
• Conducts and reports outcomes of annual security program reviews. 
• Acts as subject matter expertise in the development of policies related to security and the security program; responsible for implementing, monitoring and reporting effectiveness of those policies and procedures. 
• Maintains appropriate staffing levels through hiring, training and developing staff; coordinates needed support services to effectively run the security services and to meet or exceed financial and operational goals and provide quality customer service.
• Develops and maintains a competent staff in both technical and professional skills through performance management (coaching, counseling, disciplining, annual formal performance evaluations, recognition, etc.).
• Oversees daily operations of the security department and calibration of the weapons detection system.
• Evaluates the competencies of assigned staff members and takes corrective action where required; includes ensuring defined training/processes are in place for all guards to maintain defined levels of performance, appropriate licenses and certifications
• Investigates, reports and documents (both electronically and written) all security related incidents, safety hazards and criminal activities.
• Assists the Director of Safety Security and Emergency Management with planning and execution of Emergency Disaster Drills.
•  Acts as the Emergency Manager and provides guidance and support to the Executive Leadership Team in the absence of the Director of Emergency Management; displays knowledge of the HICS emergency management system.
• Manages and develops new employees instilling the values of Eisenhower Health.
• Acts as a timekeeper for the department with the ability to review and approve electronic timecards for accurate timekeeping of staff.
• Performs other duties as assigned. 

Essential Skils:

• Written and verbal communication skills
• Knowledge of local, state and federal requirements for a Proprietary Security Force in a healthcare environment
• Ability to handle typical and crisis situations efficiently and effectively
• Ability to delegate tasks effectively, optimize team productivity and ensure alignment with organizational goals and objectives
• Ability to provide constructive feedback and guidance
• Ability to communicate with patients, healthcare professionals, and staff to ensure clear and accurate exchange of information
• Ability to handle difficult and stressful situations in a calm and professional manner
• Ability to adapt quickly to changing priorities and unexpected situations
• Ability to analyze issues, identify root causes, and develop solutions
• Knowledge of drafting policies and documenting investigations of incidents
• Knowledge of applicable accreditation standards and regulations impacting security programs in a healthcare environment to include: CMS, Accreditation Standards (TJC/DNV/HFAP/CIHQ as appropriate), HIPAA, EMTALA, OSHA, FEMA, HICS and NFPA