Located in the heart of the Coachella Valley, you have access to resort-style living and world-class amenities throughout Southern California.
Job Description:
Education:
Required: High school diploma, GED or higher level degree if hired after March 1, 2025
Preferred: Associate’s degree in Communication, Business Administration or relevant field
Licensure/Certification:
N/A
Experience:
Required: Two (2) years of medical front office, patient scheduling or admitting/registration experience in healthcare
Job Objective:
Responsible for the coordination of the Eisenhower Primary Care Concierge (EPCC) and/or Eisenhower Primary Care 365 (E365) membership applications including but not limited to: entry of patient information into appropriate systems collection of member fees, excellent customer service, sales of the EPCC/E365 program, tracking of membership payments and assisting with membership renewals.
Essential Responsibilities:
- Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
- Articulates the design, benefits and costs of the EPCC/E365 program and the services of the Clinic division.
- Promotes Eisenhower’s services through attendance at community and club presentations and health fairs across the Coachella Valley.
- Works cooperatively with the other EPCC/E365 offices, physicians and finance team on resolving issues.
- Works cooperatively with leadership and special programs in communicating and implementing sales and marketing plans to grow EPCC/E365; helps promote EPCC/E365 program and increases brand awareness.
- Understands and demonstrates clearly the sales process for lead follow up and tracking and performs duties as such.
- Focuses on credit card decline collections and billing rejections as supplied by finance on a weekly basis; keeps Finance staff informed of any and all changes to the financial membership status.
- Performs other duties as assigned.
Essential Skils:
- Ability to operate general office equipment (i.e., computer, printer, scanner, telephone, etc.)
- Ability to foster a cooperative and supportive work environment, promoting teamwork and morale
- Self-starter; driven to take action without needing prompting
- Ability to prioritize tasks and manage time efficiently to meet deadlines
- Ability to handle patient complaints and feedback professionally, facilitating resolutions to enhance patient satisfaction
- Written and verbal communication skills
- Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant software applications
