Applicants will only be eligible to proceed with the hiring process if the applicant: (1) is fully vaccinated and can provide proof of vaccination; or (2) qualifies for a medical or religious exemption that can be accommodated by Eisenhower Health.

Administrative Support
E365 Primary Care (Brimble and Jones)
Full Time
8 Hour Shift
Rancho Mirage, CA 92270
Job #
  • Job Objective: A brief overview of the position.
    • The Patient Facilitator works under the supervision of the Director of Special Programs and or CAO in close connection with Clinical Manager and is responsible for the coordination of the E365 memberships applications including but not limited to: entry of patient information into appropriate systems collection of member fees, excellent customer service, sales of the E365 program and the Executive Physical Program, tracking of membership payments and assisting with membership renewals.
  • Reports to
    • Director of Special Programs
  • Supervises
    • N/A
  • Ages of Patients
    • Pediatric
    • Adolescent
    • Adult
    • Geriatric
  • Blood Borne Pathogens
    • Minimal/ No Potential
  • Qualifications
    • Education
      • Preferred: AA Degree communication, Business, Administration or other relevant 
    • Licensure/Certification
      • Required: N/A
    • Experience
      • Required: 5+ years Previous experience in Healthcare/Customer Service
      • Preferred: Experience in customer service, Workday preferred
  • Essential Responsibilities
    • Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
    • Ability to articulate the design, benefits and costs of the E365 Primary Care program as well as Primary Care in general, our Canadian program, Wellness Institute Programs and the services of the Clinic division.
    • Responds to inquiries from potential patient clients with interest in E365, Eisenhower’s services and efficiently connect them with the appropriate representative.
    • Promotes Eisenhower’s services through attendance at community and club presentations and health fairs across the Valley.
    • Works cooperatively with the other E365 offices, physicians and finance team on resolving issues.
    • Works cooperatively with the Director of Ambulatory Services and Special programs in communicating and implementing sales and marketing plans to grow E365.
    • Works with the Director of Ambulatory Services and Special Programs to help promote E365 program and increase brand awareness.
    • Understands and demonstrates clearly the sales process for lead follow up and tracking and performs duties as such.
    • Performs other duties as assigned.