Located in the heart of the Coachella Valley, you have access to resort-style living and world-class amenities throughout Southern California.
Job Objective:
Creates the first and last impression of the assigned department or center experience for patients, guests and visitors.
Job Description:
Education:
Required: High school diploma, GED or higher level degree if hired after Match 1, 2025Required: High school diploma, GED or higher level degree if hired after Match 1, 2025 Licensure/Certification: N/A Experience: Required: Two (2) years of clerical experience working in a high level customer service setting
Preferred:
Licensure/Certification:
N/A
Experience:
Required: Two (2) years of clerical experience working in a high level customer service setting
Preferred: Healthcare experience
Essential Responsibilities:
- Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
- Manages reception desk functions; provides a warm welcome/farewell to all who enter/leave assigned department or center; manages the sign-in/out log.
- Maintains lobby/reception and common areas in a neat and orderly fashion.
- Ensures patient confidentiality is maintained at all times
- Ensures all patients/guests receive orientation to the building including: all clinical resources as needed; educational and conference opportunities; availability of applicable common areas.
- Manages patient/guest non-clinical requests in a timely professional manner ensuring positive outcomes.
- Evaluates non-clinical situations requiring attention using sound problem solving skills to resolve.
- Assists in identification of possible risk issues and coordinates with leadership for appropriate resolution.
- Assists leadership with non-clinical performance improvement initiatives.
- Cross trains to cover other support duties in assigned area, if applicable.
- Answers phone lines and routes to appropriate department, if applicable.
- Schedules patients for procedures and enters patient procedures and charge codes in computer, if applicable.
- Assists leader with administrative tasks (personnel records, work orders, etc.), if applicable.
Essential Skils:
- Ability to prioritize tasks and manage time efficiently to meet deadlines
- Written and verbal communication skills
- Self-starter; driven to take action without needing prompting
- Ability to operate general office equipment (i.e., computer, printer, scanner, telephone, etc.)
- Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant software applications
- Ability to operate all non-clinical equipment used by patients/guests
- Ability to create a welcoming environment for patients and visitors, demonstrating empathy and respect in all interactions
- Ability to create and maintain positive interpersonal relations with peers, staff, leaders and vendors
- Ability to adapt quickly to changing priorities and unexpected situations
