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Job Objective: A brief overview of the position.
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Coordinates patient care with responsibility for incoming patient referrals, including insurance referrals, obtaining Prior Authorization for Managed care Patients, and front office duties. Assigned work queues, organizing documents to be centrally scanned, including preparation of medical chart, returning phones calls, facilitating physician orders, in conjunction with clinical staff, and other duties as needed.
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Reports to
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RN Practice Manager / CAO
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Supervises
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None
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Ages of Patients
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Pediatric
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Adolescent
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Adult
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Geriatric
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Blood Borne Pathogens
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Minimal / No Potential
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Qualifications
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Education
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Preferred: College courses
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Licensure/Certification
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Preferred: Medical Assistant Certificate, medical terminology
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Experience
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Required: Previous experience in medical office
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Essential Responsibilities
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Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
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Manages clinic EMR referral work queues. Facilitates referral to intended clinic in a timely manner.
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Ensures that all appropriate patient documentation to external referrals.
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Manages clinic EMR incoming referral work queue. Facilitates patient appointments.
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Maintains an open and collaborative relationship with clinics and departments to facilitate seamless referral process.
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Contacts insurance companies to obtain authorization for ordered treatment.
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Answers all incoming telephone requests and correspondence/letters accurately to ensure timely resolution.
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Audits accounts to verify accurate and complete patient, guarantor and insurance carrier information to ensure appropriate billing and follow-up.
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Submits required documentation to support treatment.
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Manages and organizes all outgoing documents sent to central HIMS for scanning/indexing: ensures proper patient identification on each document & appropriateness of documents to be scanned.
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Covers front desk duties as needed.
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Prepares patient charts timely and accurately.
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Gathers reports to complete chart.
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Coordinates placing orders for films, labs and other studies as appropriate, timely and accurately.
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Answers all patient questions and requests timely and appropriately.
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Answers phones, retrieves voicemail messages and returns calls timely and appropriately.
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Maximizes use of free time between patients and other task to clean and stock rooms copying documents, and filing.
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When assigned: Obtains medical history (vital signs) and assists physicians so that appropriate preparation and diagnostic testing occur without error or delay.
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Collaborates with the scheduling of new patients and follow up visits.
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Assists with medical and office supplies ordering.
- Performs other duties as assigned.
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Located in the heart of the Coachella Valley, you have access to resort-style living and world-class amenities throughout Southern California.
