Located in the heart of the Coachella Valley, you have access to resort-style living and world-class amenities throughout Southern California.
Job Objective:
Schedules surgeries/procedures across multiple department and facilities providing timely, efficient and customer friendly service. Accurately captures the need for other scheduled services or needs associated with the scheduled case and communicates appropriately.
Job Description:
Education:
Required: High school diploma, GED or higher level degree if hired after March 1, 2025
Licensure/Certification:
N/A
Experience:
Required: Two (2) years of front office or scheduling experience in healthcare
Essential Responsibilities:
- Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
- Schedules surgery/procedures with assigned physician at appropriate facility or department; initial scheduling and rearranging surgical patients based on surgeon preference and/or facility needs; lifts surgeon blocks to improve utilization of time.
- Verifies insurance and authorizations for surgeries.
- Audits patient charts for completeness/accuracy prior to scheduling with appropriate facility or department.
- Schedules accurately to prevent operative/procedural delays and case cancellations.
- Captures physician requests for scheduling STAT cases and attempts to complete within
- Acts as liaison to patient during the scheduling process providing and communicating information on surgical/procedural date/time, itinerary, maps/directions and important information necessary for a positive experience.
- Arranges pre- and post-operative appointments for assigned patients.
- Processes patient communication; written, verbal, patient consults, data input, problem delegation/resolution and process improvement.
- Organizes work time in order complete tasks in assigned timeframe; identifies and escalates issues as appropriate, to leader in a timely manner.
- Responsible for scheduling interviews for appropriate departments prior to intervention/surgery, if applicable.
- Acts as revenue custodian by accurately completing and processing case updates, procedures and supply charges for assigned department(s), if applicable.
Essential Skils:
- Written and verbal communication skills
- Ability to successfully complete training orientation program(s) and competencies
- Ability to organize information or data to facilitate easy retrieval and use
- Ability to create a welcoming environment for patients and visitors, demonstrating empathy and respect in all interactions
- Basic knowledge of insurances, including eligibility and benefit coverage, and other relevant information
- Ability to handle difficult and stressful situations in a calm and professional manner
- Ability to adapt quickly to changing priorities and unexpected situations
- Ability to effectively communicate in a positive and professional manner
- Critical thinking skills
- Self-starter; driven to take action without needing prompting
- Knowledge of Epic scheduling, registration and communication tools
- Ability to operate general office equipment (i.e., computer, printer, scanner, telephone, etc.)
- Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant software applications
