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Job Objective: A brief overview of the position.
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- This position is responsible for managing all aspects of patient scheduling, accurate registrations, insurance verifcation, authorizations/pre-certifications and eligibility in the Eisenhower Health residency clinics and ensuring all necessary documentation is in place prior to the office visit.
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Reports to
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- Director of Clinical Operations
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Supervises
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- None
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Ages of Patients
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- None
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Blood Borne Pathogens
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- Minimal/ No Potential
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Qualifications
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Education
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- Preferred: Associate Degree or Diploma in Medical Office
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Licensure/Certification
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- None
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Experience
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- Required: Previous scheduling experience in healthcare setting (Front Desk/Surgery/OR), and/or experience with scheduling and customer service.
- Preferred: Working knowledge of outpatient clinic scheduling
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Essential Responsibilities
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Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
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Functions as a role model for organizational values.
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Demonstrates extensive knowledge of and proficiency with Epic scheduling, registration and communication tools.
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Completes all required training courses.
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Manages patient registration and scheduling tasks for clinic (multiple providers), including phone calls, retrieving patient history/information, avoiding creation of duplicate Medical Records for additional patient visits.
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Identifies patients by using proper method of retrieving patient history/information
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Maintains registration error accuracy rate of 97% or higher.
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Identifies and collects co-pays/deductibles based on insurance eligibility information and/or EMC uninusred Cash Discount quotes for outpatient clinic visits.
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Reviews and manages assigned clinic referral workqueues to ensure all referrals and appointments are linked correctly for scheduled appointments.
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Reviews schedule in advance for incomplete items, including insurance eligibility, updates account with accurate information obtained from health plan.
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Manages automated scheduling technologies to communicate, confirm, and update scheduled patient visits.
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Completes confirmation calls as needed in collaboration with clinic support staff.
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Maintains Five Star Standards for patients, physicians and visitors. Assists in monitoring clinic readiness in The Joint Commission, California and Federal standards.
- Performs other duties as assigned.
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Located in the heart of the Coachella Valley, you have access to resort-style living and world-class amenities throughout Southern California.
