Located in the heart of the Coachella Valley, you have access to resort-style living and world-class amenities throughout Southern California.
Job Objective:
Coordinates all aspects of patient scheduling and ensures all orders, documentation and authorizations are in place prior to office visit/treatment/procedure.
Job Description:
Education:
Required: High school diploma, GED or higher level degree if hired after March 1, 2025
Preferred:
Licensure/Certification:
N/A
Experience:
Preferred:
Essential Responsibilities:
- Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
- Coordinates patients scheduling for department; verifies insurance and authorizations for patient appointments.
- Identifies patients by using proper method of retrieving patient history/information.
- Reviews assigned clinic referral work queues to ensure all referrals and appointments are linked correctly for scheduled appointments; may be responsible for scheduling supportive care appointments.
- Reviews schedule in advance for signed and active orders, authorizations, follow-up appointments and incomplete items; updates account with accurate information obtained from health plan.
- Manages automated scheduling technologies to communicate, confirm, and update scheduled patient visits.
- Completes confirmation calls as needed in collaboration with clinic support staff.
- Identifies expiring orders and notifies appropriate clinic staff for renewal.
- Assists in monitoring clinic readiness in The Joint Commission, California and Federal standards, if applicable.
- Collaborates with Patient Financial Services to ensure authorizations and referrals are current and appropriate, if applicable.
- Utilizes various reports to identify patients without appointments, recalls, no shows, etc., if applicable.
- Registers patients and maintains compliance according to departmental benchmark guidelines; verifies, accurately enters and updates patient information while registering as per departmental guidelines, if applicable.
- Identifies and collects co-pays/deductibles based on insurance eligibility information and/or EMC uninsured cash discount quotes for emergency and outpatient services; provides patient with receipt of payment, if applicable.
Essential Skils:
- Written and verbal communication skills
- Ability to organize information or data to facilitate easy retrieval and use
- Ability to successfully complete training orientation program(s) and competencies
- Ability to create a welcoming environment for patients and visitors, demonstrating empathy and respect in all interactions
- Basic knowledge of insurances, including eligibility and benefit coverage, and other relevant information
- Ability to handle difficult and stressful situations in a calm and professional manner
- Critical thinking skills
- Ability to effectively communicate in a positive and professional manner
- Knowledge of Epic scheduling, registration and communication tools
- Ability to operate general office equipment (i.e., computer, printer, scanner, telephone, etc.)
- Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant software applications
