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Job Objective: A brief overview of the position.
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- The Office Supervisor is responsible for the administrative support functions, including but not limited to the supervision of the front office staff and workflow
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Reports to
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- RN Practice Manager, Director, or CAO
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Supervises
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- Front office staff including but not limited to Patient Admitting Specialist, Referral Coordinator, Scheduling Coordinator, Schedulers, Quality Control/Indexing Techs
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Ages of Patients
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Neonate/ Infant
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Pediatric
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Adolescent
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Adult
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Geriatric
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Blood Borne Pathogens
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- Minimal/ No Potential
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Qualifications
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Education
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- Preferred: Associate’s degree in related field
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Licensure/Certification
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- N/A
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Experience
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Required: Two (2) to Three (3) years of front office experience in healthcare
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Preferred: Some leadership/supervisory experience
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Essential Responsibilities
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Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
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Supervises all front office services within the clinic(s) timely and accurately, including all visits are prior authorized.
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Supervises, develops and participates in training and orientation of staff/contractors within clinic(s).
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Ensures a high level of employee, patient and medical provider satisfaction.
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Resolves escalated patient/customer concerns, complaints and issues and escalates to leader, as appropriate.
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Oversees external communication with other managers/medical providers/clinics and their respective office staff to monitor and ensure service quality and satisfaction.
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Facilitates collection of performance data metrics and provides analysis and regular reports for leadership; audits work of front office staff.
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Actively and independently works to improve daily processes and procedures, and finds solutions to challenges while maintaining close communication with clinic leadership.
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Oversees and monitors efficiency and productivity of front office daily operations within the clinic(s).
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In collaboration with leadership, participates in annual employee performance reviews, counseling and coaching.
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Maintains communication with leadership regarding the department operations and any issues with operations, equipment, staff, contractors and/or guests.
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Maintains front office staff schedules to ensure appropriate coverage.
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Oversees all office supply orders, ensuring cost management, supply rotation and maintains accurate inventories.
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Plans, leads, and maintains documentation of front desk staff meetings.
- Performs other duties as assigned.
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Located in the heart of the Coachella Valley, you have access to resort-style living and world-class amenities throughout Southern California.
