Located in the heart of the Coachella Valley, you have access to resort-style living and world-class amenities throughout Southern California.
Job Objective:
Oversees Patient Transport and enhances customer relations using positive service and oriented interactions. Assists with JCAHO compliance and acts as resource to the Patient Transport services team.
Job Description:
Education:
Required: High school diploma, GED or higher level degree
Licensure/Certification:
Required: American Heart Association BLS
Experience:
Required: Two (2) years of related work experience in healthcare, patient care and/or supervising others in a service-related field
Essential Responsibilities:
- Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
- Participates in staff selecting process; interviews candidates as needed.
- Schedules days off, holidays, and vacations; ensures that facility’s needs are met in accordance with hours and position control.
- Assigns personnel established work areas or project duties; plans and coordinates projects to ensure that proper transports are managed and tracked.
- Ensures staff receives proper orientation, initial training, and on-going education.
- Ensures daily job duties are revised and current at all times; reviews job duties with regular and relief associates periodically.
- Ensures that proper supply control guidelines are followed and staff is trained in the use of all chemicals, to properly clean and sanitize transport wheel chairs, gurneys, or cars/vans.
- Proactively identifies and corrects facility quality assurance concerns; timely follow up is required.
- Provides and monitors individual guidance and motivation to associates to enable each one to perform to their fullest potential.
- Keeps records and appropriate log books current and maintains all necessary documentation; monitors service binders in assigned areas on a daily basis taking appropriate action.
- Participates in facility Quality Assurance Program when required.
- Assigns equipment to staff; monitors daily equipment use, cleaning and maintenance.
- Ensures that all department owned equipment is clean and professional in appearance at all times.
- Responds to concerns and requests with a sense of urgency and takes necessary corrective action including timely follow-up.
- Participates in associate performance evaluations and makes recommendations as needed; conducts disciplinary meetings in collaboration with manager/director.
- Participates in department safety and maintains a safe work environment at all times.
- Reports all unsafe equipment and activities to appropriate manager/director.
- Ensures the office, storage, and closets are clean, organized, maintained and professional in appearance at all times.
- Performs other duties as assigned.
Essential Skils:
- Ability to handle difficult and stressful situations in a calm and professional manner
- Ability to foster a cooperative and supportive work environment, promoting teamwork and morale
- Ability to effectively communicate in a positive and professional manner
- Problem solving skills to identify issues and formulate effective solutions
- Ability to delegate tasks effectively, optimize team productivity and ensure alignment with organizational goals and objectives
- Written and verbal communication skills
- Strong work ethic, intense drive, and initiative for quality and customer service
- Ability to prioritize tasks and manage time efficiently to meet deadlines
- Understanding of budgeting processes and awareness of profit and loss concepts
