Supervisor-Surgery Scheduling-Surgery Scheduling

Job Description:

Education:

Required: High school diploma, GED or higher level degree
Preferred: Bachelor’s degree

Licensure/Certification:

N/A

Experience:

Required: Two (2) years of hospital or clinic experience

Essential Responsibilities:

• Demonstrates compliance with Code of Conduct and Compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
• Oversees the day-to-day operations of the surgery scheduling area by monitoring the daily schedules to meet the physician’s requested blocks and surgical times; works directly with the surgical care team for accurate schedules for inpatient/outpatient services.
• Ensures surgical data entered for the case, patient and required resources is accurate and following the physician’s request.
• Ensures all surgical requests made by physicians/office staff, electronically or verbally, are completed daily to meet their and patient’s expectations.
• Responsible for overseeing and coordinating the daily charge capture for surgical charges, monitoring, revenue integrity, procedure case updates and medical device tracking requirements.
• Monitors input of surgical supply charges/implants and collaborates with Patient Financial Services to ensure all charges are entered no later than five days after service; goal is to be no more than
• Performs audits weekly for all charge capture processes utilizing reports, schedules and other identified revenue processing tools for assigned departments in preparation for month end reporting.
• Captures physician requests for ad hoc reporting and attempts to satisfy request within
• Exercises complex problem solving techniques, collection/data entry, and evaluation and reporting of statistical concepts, defining problems, establishing facts and draws valid conclusions.
• Oversees customer communication, positive or negative, by means of receiving calls, meeting with customers, data input, written/verbal communication, problem delegation/resolution, process improvement, statistical reporting and presentation.
• Maintains a positive working relationship with physician’s offices and ancillary departments and communicates and consults with leadership as it relates to improving customer satisfaction.
• Ensures all required authorization/pre-certification have been accurately collected along with the CPT and ICD
• Assists leadership with adherence to the departmental budget.
• Conducts monthly staff meetings to provide feedback on unit operations, discuss problematic issues and introduce new procedures and/or regulations; provides for regular and ongoing staff training as needed by individual staff and on a routine and ongoing basis to ensure optimal skill levels and current knowledge base for all employees.
• Develops work schedules proficiently, changes in staffing roles and work assignments based on department needs; revises schedule to ensure effective coverage at all times, including working within department due to staffing shortage; enforces policies and procedures maintaining Eisenhower Medical Center’s Standard of Care; participates in the interview and hiring process to ensure adequate staffing.
• Supervises staff in fair and effective manner and assists with performing timely evaluations, initiating appropriate coaching/counseling and mechanisms to ensure competent staff.

Essential Skils:

• Knowledge of Medical Terminology, hospital based federal rules, regulations and procedures
• Data manipulation skills
• Ability to handle patient complaints and feedback professionally, facilitating resolutions to enhance patient satisfaction
• Ability to work collaboratively in a multidisciplinary team
• Ability to analyze issues, identify root causes, and develop solutions
• Critical thinking skills
• Ability to communicate with patients, healthcare professionals, and staff to ensure clear and accurate exchange of information
• Ability to adapt quickly to changing priorities and unexpected situations
• Knowledge of Scheduling, insurance verification, benefits and authorization to include CPT and ICD10 coding
• Written and verbal communication skills