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Job Objective: A brief overview of the position.
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This position is responsible for: Creating the first and last impressions of the hospital experience for patients/guests/visitors by introducing and coordinating all non-clinical services available including administrative and technical support to the Director of the assigned Unit. The position assists in administrative operations as directed by the Unit Director; provides various clerical, administrative, and general office support involving computer order entry, word processing, creating of forms, report preparation, record and file maintenance, scheduling of meetings, mail distribution and telephone reception.
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Reports to
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Clinical Director
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Supervises
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N/A
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Ages of Patients
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Pediatric
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Adolescent
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Adult
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Geriatric
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Blood Borne Pathogens
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Minimal/ No Potential
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Qualifications
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Education
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Preferred: Medical Terminology Class and or medical career courses
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Licensure/Certification
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N/A
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Experience
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Required: Computer and telephone experience, excellent customer service
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Preferred: Medical Front Office experience
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Essential Responsibilities
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Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
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Manages Reception desk functions in collaboration with the Clinical Director, included but not limited to, provide a warm welcome/farewell to all who enter/leave
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Assists in identification of possible risk issues and coordinates with Clinical Director for appropriate resolution:
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Loss any personal property
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Assists clinical director with non-clinical performance improvement initiatives
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Demonstrates ability to operate all non-clinical equipment used by patients/guests including:
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Computer equipment in Business
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Electronics in Patient rooms
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Consistently and sincerely demonstrates “will do/can do” attitude at all times
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Assist Director with personnel records, licensures and certifications
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Assist with coordination of unit repairs/maintenance for unit
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Prepares and organizes work area on a daily basis
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Ensures proper physician’s names are displayed for the day
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Acts as liaison between patients and staff members
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Prepares miscellaneous paper charts for HIM scanning
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Initiates computer entry for requests: bed transfer, discharge, against medical advice, and deceased patients
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Assign Mobile Heart Beat staff phone number into Rauland Borg Responder system
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Answers patients call light and communicates patient needs to the care team
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Answers department phone within 3 rings and communicates in a calm, pleasant manner, identifying department and self
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Orders unit supplies with assigned M.S.C. and office supplies under the direction of the Clinical Director
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Aids in keeping unit and supplies orderly
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Prepares RN worksheets for report
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Documents correct and accurate information on daily census
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Initiates solutions to unit needs without prompting such as taking part in computer projects
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For all physician consults, notifies physician and or physician’s exchange and enters into computer
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Tracks due certifications, health screenings, and evaluations
- Performs other duties as assigned
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Located in the heart of the Coachella Valley, you have access to resort-style living and world-class amenities throughout Southern California.
