Located in the heart of the Coachella Valley, you have access to resort-style living and world-class amenities throughout Southern California.
Job Description:
Education:
Required: Associate’s degree in IT related field or an additional one (1) year of applicable IT experience in lieu of degree
Licensure/Certification:
Required: Network +, Security + or equivalent within ninety (90) days of hire; pass 100-890 CLTECH, Cisco Certified Technician Collaboration test within six (6) months of hire
Preferred: CCNA Collaboration
Experience:
Required: Two (2) years of Information Technology experience or completion of Voice Engineer rotation in EMC IT Apprentice Program
Preferred: VOIP experience
Job Objective:
Responsible for providing basic support (additions, moves and changes) for the Eisenhower Telecommunications environment, which includes VoIP devices and users of the systems. Participates in on-call after hours support.
Essential Responsibilities:
- Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
- Checks work queues often and updates and closes support request daily.
- Participates in on-call, weekend, and after-hours support for voice environment.
- Configures, deploys and updates Cisco IP based endpoints, as well as support legacy telephones, fax machines, etc.; replacement and configuration of VoIP endpoints.
- Handles tier
- Notifies Voice Engineers II and III of any customer service issues.
- Conducts moves, additions, and changes related to the UC voice infrastructure following established EMC standards for MAC management.
- Meet Service Level Agreements (SLAs), resolves incidents in accordance with SLAs, and escalate where appropriate.
- Works with desktop team on moving end user equipment.
- Engaged in other Telecommunications projects, supports activities for data center and office moves, additions and consolidations. With direction, may lead small telecom projects.
- Provides end-user training for telecommunications features and functionality for voicemail, phone use, etc.
- Keeps IDF's and MPOE in a clean and orderly state, following cabling best practices.
- Assists Voice Engineer II and III with documentation efforts of the department and creates technical documents.
- Uses the test/lab environment to develop UC skills.
- Maintains basic telephone inventories.
- Configures endpoints in line with the current route plans, device profiles, etc.
- May assist with network administration duties as deemed appropriate by the network team.
- Orders equipment in accordance with inventory levels, ticket management and follows all ordering procedures.
- Completes assigned project tasks in a timely manner.
- Alerts Voice Engineers II and III of UC system problems or anomalies. May assist in isolating or identifying the source of issues.
- Creates, edits and troubleshoots voice endpoints (VoIP phones, fax machines, etc.) in a CUCM environment.
- Performs other duties as assigned.
Essential Skils:
- Collaborate and build strong relationships with customers, peers and team members
- Excellent writing and speaking skills
- Interact with various staff, including front line staff, management and administration in a multi-tasking, deadline oriented, customer-service team environment
- Basic understanding of VoIP communication systems
