LVN-Primary Care (North Palm Desert)

Job Objective:

Performs basic nursing skills; ensures accurate documentation of patient care activity, responds timely to patient requests, maintains a quality standard of care and anticipates daily workload.

Essential Responsibilities:

• Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
• Assists patients to exam/procedure rooms; obtains medical and social history, vital signs, height and weight, allergy information, medication reconciliation information and records data in electronic health record (EHR); records information accurately and timely in EHR.
• Assists providers by ensuring that appropriate preparation, examination and diagnostic testing occur without error and without delay.
• Processes patient referrals to other provider offices.
• Prepares patient electronic medical record (EMR) charts timely and accurately.
• Gathers reports, labs, studies or other data pertinent to upcoming patient appointments.
• Places order for films, labs and other studies as appropriate, timely and accurately.
• Collaborates with patient scheduling and schedules patients as needed.
• Answers all patient questions and requests timely and appropriately.
• Faxes and copies necessary information to insurance companies, other provider offices and facilities as necessary.
• Responds to patient pharmacy requests in collaboration with providers.
• Answers phones, retrieves voicemail messages and returns calls timely and appropriately.
• Maximizes use of free time between patients by cleaning and stocking rooms, copying documents and filing; assists with medical and office supplies inventory and/or ordering.
• Obtains provider or patient signatures on appropriate documents.
• Accepts responsibilities only within scope of practice.
• Maintains and practices professional boundaries with all patient interactions.
• Performs other duties as assigned.

Essential Skils:

• Written and verbal communication skills
• Ability to organize information or data to facilitate easy retrieval and use
• Ability to create a welcoming environment for patients and visitors, demonstrating empathy and respect in all interactions
• Ability to use general office equipment (i.e., computer, printer, scanner, telephone, etc.)
• Knowledge of diseases, diagnostic tests, treatments, medical supplies and equipment
• Ability to handle difficult and stressful situations in a calm and professional manner
• Ability to adapt quickly to changing priorities and unexpected situations
• Critical thinking skills
• Ability to effectively communicate in a positive and professional manner
• Self-starter; driven to take action without needing prompting
• Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant software applications