Manager-Enterprise Imaging and Clinical Applications-Information Systems

Job Objective:

Responsible for overseeing PACS Administrators, Clinical Analysts and related staff supporting Enterprise Imaging (PACS/CPACS), Epic Radiant and Cupid and ancillary clinical applications. Directs application support, project management, system implementation, optimization and ongoing operations to ensure alignment with organizational goals, regulatory requirements and clinical workflow needs.

Essential Responsibilities:

• Demonstrates compliance with Code of Conduct and compliance policies and takes action to resolve compliance questions or concerns and reports suspected violations.
• Acts as the primary liaison between EMC departments and Information Systems for Enterprise Imaging, Epic clinical applications and assigned ancillary clinical systems.
• Manages, mentors and develops Clinical Analysts, PACS Administrators and other team members supporting Enterprise Imaging, Epic Radiant, Epic Cupid and associated clinical applications.
• Manages problem resolution, change requests, system enhancements, upgrades and new implementations to achieve a high level of customer satisfaction and operational effectiveness.
• Identifies, evaluates and assists with planning and developing departmental requirements for future clinical applications, enterprise imaging and technology acquisitions.
• Ensures analyst and application support staff follow Project Management Office (PMO) standards, methodologies and guidelines for all projects and enhancement requests.
• Participates in the budgeting process and assists with strategic planning, forecasting and resource management for assigned applications and technologies.
• Utilizes effective leadership, communication, organizational, time management and project management skills to collaborate with a diverse group of stakeholders throughout the organization.
• Ensures appropriate resource allocation within the team, including assignment management and oversight of implementations, upgrades, special updates, maintenance activities and ongoing operational support.
• Manages application requests; reviews business, clinical and technical requirements; collaborates with technical teams, vendors and end users to deliver high-quality solutions.
• Ensures adherence to Information Security, privacy, cybersecurity and regulatory requirements across Enterprise Imaging, Epic applications and assigned clinical systems.
• Oversees integration, connectivity and interoperability between imaging modalities, Enterprise Imaging platforms, PACS/CPACS systems, Epic Radiant, Epic Cupid and other clinical applications; supports troubleshooting and resolution of complex application and workflow issues.
• Provides operational, technical and budgetary support to Radiology, Cardiology, Imaging Services, physician practices and other departments utilizing Enterprise Imaging and clinical applications.
• Works closely with executive leadership, department directors, physicians and clinical leaders on requests, project prioritization, system optimization and strategic initiatives.
• Monitors application performance, system reliability, utilization and workflow effectiveness to ensure optimal operation and identify opportunities for improvement.
• Ensures that all required documentation, procedures, workflows, system configurations, operational standards and support processes are properly maintained and updated.
• Provides leadership for the governance, standardization, optimization and adoption of Enterprise Imaging and clinical application technologies across the organization.
• Develops and maintains relationships with application vendors and strategic partners to ensure effective support, contract compliance, product roadmap alignment and achievement of organizational objectives.
• Performs other duties as assigned.

Essential Skils:

• Proficiency with Microsoft Office applications, web-based technologies, email systems and collaboration tools
• Ability to supervise, mentor, evaluate and develop team members while fostering collaboration and accountability
• Excellent written, verbal, presentation and interpersonal communication skills
• Knowledge of Windows-based systems, basic networking concepts, system administration principles and application infrastructure
• Strong analytical and logical problem-solving skills with the ability to diagnose and resolve complex application, workflow, integration and system issues
• Knowledge of Epic clinical applications, including Radiant, Cupid and other clinical application modules
• Ability to lead by example, demonstrating integrity, transparency, and accountability in decision-making and actions
• Ability to teach, train, mentor and develop clinical and technical staff
• Ability to manage multiple projects, competing priorities and operational responsibilities in a fast-paced healthcare environment
• Knowledge of application interfaces, relational databases, reporting tools and system integration concepts
• Ability to establish and maintain effective working relationships with physicians, clinicians, operational leaders, vendors and Information Systems staff
• Working knowledge of healthcare interoperability standards and technologies, including DICOM, HL7 and FHIR
• Knowledge of Enterprise Imaging platforms, including Radiology PACS, Cardiology PACS (CPACS), vendor neutral archives (VNA), image exchange and related imaging technologies
• Strong facilitation, project management, organizational, change management and team-building skills