Located in the heart of the Coachella Valley, you have access to resort-style living and world-class amenities throughout Southern California.
Job Description:
Education:
Required: High school diploma, GED or higher level degree
Preferred: Bachelor’s degree
Licensure/Certification:
N/A
Experience:
Required: Two (2) years of experience in a healthcare office/clinical setting or quality/process improvement department; bachelor’s degree will be considered in lieu of experience
Job Objective:
Provides administrative support and the coordination of department functions for the Quality Improvement department while participating in key organizational initiatives and regulatory compliance projects. Contributes to organization-wide survey readiness, assists with the collection of healthcare quality metrics, and promotes culture of safety initiatives.
Essential Responsibilities:
- Demonstrates compliance with Code of Conduct and compliance policies and takes action to resolve compliance questions or concerns and report suspected violations.
- Provides administrative support for the Quality Improvement Department inclusive of but not limited to Patient Safety, Peer Review, Regulatory Compliance, and Infection Prevention; this is inclusive of but not limited to ordering office supplies, coordinating meetings and luncheons, and preparing meeting agendas and minutes.
- Serves as a key coordinator during regulatory and accreditation surveys conducted by agencies such as CDPH, CMS, and The Joint Commission; works with the team to develop, maintain, and organize documentation to support regulatory compliance and ongoing survey readiness activities.
- Partners with the Quality Improvement staff to collect, prepare and maintain metrics and supporting documentation required by regulatory, licensing, and accrediting agencies, ensuring accuracy and compliance with applicable standards.
- Supports leadership by creating reports and presentations using various applications.
- Collaborates with organizational leaders to collect, validate, and prepare quality performance metrics from multiple departments; works with Quality Program Manger to prepare reports for the Quality Council.
- Oversees the intake, triage, and coordination of quality of care and service-related concerns received from insurance groups through written complaints; collaborates with appropriate leadership and Quality staff to facilitate timely investigations, resolutions, and service recovery efforts when warranted.
- Collaborates with department leadership to assist with planning and coordinating department specific and organization-wide quality and patient safety initiatives, such as Patient Safety Week and Healthcare Quality Week to promote the culture of safety and continuous quality improvement.
- Coordinates the organization’s Good Catch program in collaboration with the Patient Safety Program Manager; works to coordinate recognition efforts for staff who proactively identify and report patient safety risks, fostering a culture of safety.
- Performs other duties as assigned.
Essential Skils:
- Ability to organize information or data to facilitate easy retrieval and use
- Ability to prioritize tasks and manage time efficiently to meet deadlines
- Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant software applications
- Ability to ask clarifying questions and review documents for accuracy
- Written and verbal communication skills
- Ability to communicate with patients, healthcare professionals, and staff to ensure clear and accurate exchange of information
- Ability to coordinate and evaluate regulatory requirements for multiple projects
