Applicants will only be eligible to proceed with the hiring process if the applicant: (1) is fully vaccinated and can provide proof of vaccination; or (2) qualifies for a medical or religious exemption that can be accommodated by Eisenhower Health.

Management & Supervision
Administration (Ambulatory Services)
Full Time
8 Hour Shift
Rancho Mirage, CA 92270
Job #
  • Job Objective: A brief overview of the position.
    • Ambulatory Services provides consulting and practice support to the Ambulatory practices of Eisenhower Health and Eisenhower Medical Associates Physician Organization. Ambulatory Services is charged with supporting ambulatory practices in improving operational, business and administrative outcomes, including but not limited to: service excellence, new patient access, productivity/financial metrics, regulatory compliance and Ambulatory quality and safety. 
      This position provides comprehensive project management of strategic initiatives that advance Eisenhower's mission to serve the changing healthcare needs of our region by providing excellence in patient care with supportive education and research.
      Executing analyses, creating dashboards, and organizing data to guide decision making and support initiative implementation. 
      Establishing, maintaining and continually improving coordinated, effective communications for the Ambulatory enterprise.
      Maintaining and executing improvements to Ambulatory Services infrastructure. 


  • Reports to
    • Vice President of Ambulatory Services
  • Supervises
    • N/A
  • Ages of Patients
    • N/A
  • Blood Borne Pathogens
    • Minimal/No potential
  • Qualifications
    • Education
      • Required: Bachelor's Degree in related field
      • Preferred: Master's Degree in public health, healthcare management or a related field
    • Licensure/Certification
      • Preferred: Project Management Professional (PMP) Certification
    • Experience
      • Required: 3 years experience in the healthcare field or project management.
      • Preferred: Experience in promoting healthcare provider change.
  • Essential Responsibilities
    • Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
    • Provides support for core Ambulatory functions across assigned Departments/Divisions: Access, Growth, Patient Experience, Revenue Cycle, Quality and Safety and compliance.
    • Comprehensive project management of strategic initiatives:

      i. Develops project work plans including identification of key stakeholders, deliverables, timelines and required resources for initiatives related (but not limited) to: service excellence, patient safety, clinical compliance, and operations improvement.

      ii. Oversees operational and logistical aspects of projects, such as meeting schedules, agenda development, etc., ensures project requirements are achieved in a timely fashion and within guidelines.

      iii. Continuously assesses and makes effective recommendations to address barriers or obstacles to achieving project goals.

      iv. Develops measurement and analytic strategies to monitor the outcomes of projects over time. Crafts messages, creates communications and delivers presentations related to project plans/status.

      v. Leads and manages workgroups/committees charged with setting project direction.

    • Executes analyses, create dashboards, and organize data to guide decision-making and support initiative implementation:

      i. Structures and executes quantitative and qualitative analyses to guide decision making and determine project direction.

      ii. Creates, maintains and improves dashboards and other data communication vehicles to advance Ambulatory’s public reporting infrastructure.

      iii. Develops and administers surveys and organizes data to track compliance with initiatives. Develops and coordinates project evaluation to assess impact.

      iv. Collects, organizes, and summarizes materials for presentations by the Vice President and Management Team.

    • Establishes, maintains and continually improves coordinated, effective communications for the Ambulatory enterprise:

      i. Develops and disseminates written communications for a variety of Ambulatory audiences through multiple channels, including newsletters, email updates, intranet site, etc.

      ii. Creates and delivers concise, effective presentations and status updates to various Ambulatory audiences, such as practice leadership and administrators.

      iii. Play a lead role in meeting organization, including establishing agendas, coordinating presenters and overseeing all logistical components of meeting planning.

    • Maintain and execute improvements to Ambulatory Services infrastructure:

      i. Develop, manage and regularly update on-line content for Ambulatory Services.

      ii. Develop, manage and regularly update Client Relations Management system to track and improve information management for BWH/BWPO practices.

      iii. Develop, maintain and oversee operational infrastructure of Ambulatory Services as required.

      iv. Continuously identify and implement improvements to Ambulatory Services infrastructure.

    • Other duties as assigned.